Sportsbook Supervisor

Boyd Gaming; Cincinnati (OH); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation is seeking a Sportsbook Supervisor to manage a specific area of the Sportsbook during shifts, including approving wagers, scheduling staff, and ensuring regulatory compliance. The role requires strong leadership, cash handling experience, and excellent customer service.

Ideal candidates have sportsbook betting experience, supervisory background, and the ability to thrive in a fast-paced team environment while maintaining high standards of accuracy and integrity.

Qualifikationen

• 1 year of cash handling and sportsbook betting experience preferred.
• Previous supervisory experience preferred.
• Strong collaboration and project management skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience in sports or online gaming highly desired.
• Exceptional interpersonal skills in dealing with employees and customers.

Aufgaben

• Supervise sportsbook cashiers and ensure transactions comply with policies and regulations.
• Monitor all monies wagered and ensure accurate handling.
• Approve or deny wagers with the Risk and Trading team.
• Maintain sportsbook vault integrity and security.
• Conduct sweeps and bankroll increases on cashier drawers as needed.
• Monitor kiosk performance and enhance customer experience.
• Handle escalated guest disputes in the sportsbook.
• Report issues and discrepancies to management immediately.
• Advise management of operational concerns as they arise.
• Assist with training, developing, measuring performance, and scheduling staff.
• Enforce Company's Standard Operating Procedures.
• Maintain high visibility throughout the sportsbook.
• Provide outstanding customer service to guests and staff.
• Perform other duties as assigned.

Kenntnisse

Cash handling

Sportsbook betting

Supervisory experience

Collaboration

Communication skills

Fast-paced environment

Interpersonal skills

Jobbeschreibung

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

POSITION SUMMARY

We're looking for a Sportsbook Supervisor who will be responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Supervise Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitor all monies being wagered
• Approve or deny wagers from guests in conjunction with the Risk and Trading team
• Maintain Sportsbook vault
• Conduct sweeps/bankroll increases on cashier drawers as necessary
• Monitor performance, conducts basic maintenance, and customer experience on kiosks
• Handle escalated guest disputes in the Sportsbook
• Report issues and discrepancies to management immediately
• Advise management of any operational concerns
• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforce Company's Standard Operating Procedures
• Maintain high visibility throughout the Sportsbook
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Minimum of 1 year of experience withcash handlingandsportsbookbetting experiencepreferred
• Previous supervisory experience preferred
• At least 1 year of ticket writer/cashier experience preferred
• Strong collaboration and project management skills
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Experience in sports or online gaming highly desired
• Exceptional interpersonal skills in dealing with employees and customers

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
• Must be twenty-one (21) years of age or older

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.