Sportsbook Operations Supervisor

Boyd Gaming; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Sportsbook Supervisor to manage a specific area of the Sportsbook during shifts, including approving wagers, scheduling staff, and ensuring regulatory compliance. The role requires strong leadership, cash handling experience, and excellent customer service.

Ideal candidates have sportsbook betting experience, supervisory background, and the ability to thrive in a fast-paced team environment while maintaining high standards of accuracy and integrity.

Qualifications

• 1 year of cash handling and sportsbook betting experience preferred.
• Previous supervisory experience preferred.
• Strong collaboration and project management skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience in sports or online gaming highly desired.
• Exceptional interpersonal skills in dealing with employees and customers.

Responsibilities

• Supervise sportsbook cashiers and ensure transactions comply with policies and regulations.
• Monitor all monies wagered and ensure accurate handling.
• Approve or deny wagers with the Risk and Trading team.
• Maintain sportsbook vault integrity and security.
• Conduct sweeps and bankroll increases on cashier drawers as needed.
• Monitor kiosk performance and enhance customer experience.
• Handle escalated guest disputes in the sportsbook.
• Report issues and discrepancies to management immediately.
• Advise management of operational concerns as they arise.
• Assist with training, developing, measuring performance, and scheduling staff.
• Enforce Company's Standard Operating Procedures.
• Maintain high visibility throughout the sportsbook.
• Provide outstanding customer service to guests and staff.
• Perform other duties as assigned.

Skills

Cash handling

Sportsbook betting

Supervisory experience

Collaboration

Communication skills

Fast-paced environment

Interpersonal skills

Job description

Boyd Gaming Corporation is seeking a Sportsbook Supervisor to manage a specific area of the Sportsbook during shifts, including approving wagers, scheduling staff, and ensuring regulatory compliance. The role requires strong leadership, cash handling experience, and excellent customer service.

Ideal candidates have sportsbook betting experience, supervisory background, and the ability to thrive in a fast-paced team environment while maintaining high standards of accuracy and integrity.