SPORTSBOOK SERVER

PENN Entertainment, Inc.; Detroit (MI); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

PENN Entertainment, Inc. is seeking an energetic server to join our team in a Barstool-branded environment in Detroit. You will describe specials, upsell menu items, and deliver top-notch service across a busy dining room.

Comfort with college and professional sports themes, strong English communication, and experience with a POS system are essential. You’ll work in a vibrant setting with a diverse team and guest mix, contributing to a fun, engaging guest experience.

Qualifications

• Read, write and communicate in English.
• Perform basic math.
• Point of Sale, cash handling experience required.
• Understand and describe college and professional sports and sporting trends.
• Understand and describe the Barstool Brand (social media, apps, podcasts).
• Ability to communicate effectively with guests and staff.
• Work in a fast-paced environment with variable noise and crowds.
• Engage guests in college and professional sports and Barstool culture.

Responsabilités

• Describe all specials and items on the menu.
• Assist other servers to give the best possible service.
• Perform necessary sidework.
• Handle guest checks according to internal policy.
• Ensure safety, cleanliness, and customer satisfaction.
• Maintain proper uniform attire and name tag.
• Serve all food and beverages with proper garnishes.
• Monitor all tables in your station.
• Operate a cash register/POS system and handle cash/credit accurately.
• Assist with overall room functions including cleaning and resetting tables, menus, and napkins.
• Report any intoxicated or disruptive guests to management and enforce age policy.
• Maintain a clean and stocked workstation according to health and safety guidelines.
• Perform all other assigned duties.

Connaissances

POS experience

Cash handling

English communication

Sports knowledge

Barstool Brand familiarity

Upselling

Customer service

Teamwork

Outils

POS System

Description du poste

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Describe all specials and items on the menu.
• Assist other servers to give the best possible service.
• Perform necessary sidework.
• Handle guest checks according to internal policy.
• Ensure safety, cleanliness, and customer satisfaction.
• Responsible for proper uniform attire and proper name tag.
• Serve all food and beverages with proper garnishes.
• Monitor all tables in your station.
• Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Performs all duties in a polite, professional and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.
• Maintaining a clean and stocked workstation in accordance with established health and safety guidelines.
• All other assisgned duties.

Requirements

• Read, write and communicate verbally and by writing in English required.
• Perform basic math required.
• Point of Sale, cash/credit handling experience required.
• Understand and describe college and professional sports and sporting trends; predominant athletes, common sporting language and teams required.
• Understand and describe the “Barstool Brand” (social media, apps, podcasts, etc) required.
• Ability to communicate effectively and professionally with guests and all levels of employees.
• This position requires working in a fast-paced environment that is subject to varying levels of noise, crowds, noise and smoke, the severity of which depends upon customer volume.
• This position requires work in an environment where guests have diverse interests grounded in Barstool culture.
• Ability to move effectively and efficiently throughout all work areas.
• Ability to stand and walk while carrying a serving tray, weighing up to 25 pounds, throughout an 8-hour shift.
• Ability to describe and upsell/suggestive sell specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers.
• Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc.) This includes but is not limited to:
  • How do teams rank, what teams are prevalent in which sports, game schedules, player trades and upcoming drafts, sports trivia, sporting trends, hype and culture.
  • Understand and be able to assist and direct guests to Barstool terminology, on-air talent, social media, apps and podcasts that are linked to the brand and overall experience.
  • The engagement of customers will always be professional and fun, inspiring friendly competition between customers and their favorite team. At times Team Members may be part of a promotional video or podcast.
• Ability to work in a harmonious and cooperative fashion with “stoolies”, guests, staff, vendors and other organizations, including Barstool brand representatives and on-line influencers. This includes but is not limited to:
  • Encouraging customers to check their enthusiasm for their sports teams.
  • Escalating concerns about customer behavior to their supervisor.
• Knowledge of cocktail ingredients, proper mixing and pouring techniques; beer styles, taste profiles and breweries required.
• Ability to handle all checks and cash according to standard operating procedures.
• Ability to understand and retain knowledge in menu items, ingredients, pricing, service standards, sports and sports betting language and protocols.
• Ability to maintain a safe and clean working environment.