Barstool Sportsbook Server (FT)

Hollywoodgreektown; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) matching

Paid time off

Job summary

ViziRecruiter, LLC. is looking for a guest service professional in Detroit, Michigan. In this role, you will engage with guests at the Barstool Sports Bar, delivering exceptional service and managing cash transactions while promoting brand engagement.

The ideal candidate will possess strong communication skills and have a passion for college and professional sports. This position is fast-paced and requires the ability to work effectively in a busy environment, ensuring a fun atmosphere for all guests.

Qualifications

• Read, write and communicate verbally in English.
• Perform basic math.
• Cash handling and Point of Sale experience required.
• Understand college and professional sports.
• Ability to engage guests about sports and the Barstool Brand.

Responsibilities

• Deliver internal and external guest service.
• Manage cash register and maintain financial integrity.
• Engage guests in the Barstool Sports Bar experience.
• Maintain clean and stocked workstations.

Skills

Communication in English

Math skills

Point of Sale handling

Sports knowledge

Customer service

Ability to engage with guests

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Deliver internal and external guest service. Provide especially timely & knowledgeable food and beverage service and always find solutions to guests’ problems.
• Use the guest’s name when appropriate.
• Welcomes and host “stoolies” and guests alike, including engaging guests in the Barstool Sports Bar experience which includes promoting Casino events and programs.
• Converts guests to “stoolies” through ensuring a fun, professional atmosphere while promoting brand recognition and online engagement.
• Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Performs all duties in a polite, professional and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.
• Maintaining a clean and stocked workstation in accordance with established health and safety guidelines.

Requirements

• Read, write and communicate verbally and by writing in English required.
• Perform basic math required.
• Point of Sale, cash/credit handling experience required.
• Understand and describe college and professional sports and sporting trends; predominant athletes, common sporting language and teams required.
• Understand and describe the “Barstool Brand” (social media, apps, podcasts, etc) required.
• Ability to communicate effectively and professionally with guests and all levels of employees.
• This position requires working in a fast‑paced environment that is subject to varying levels of noise, crowds, smoke, the severity of which depends upon customer volume.
• This position requires work in an environment where guests have diverse interests grounded in Barstool culture.
• Ability to move effectively and efficiently throughout all work areas.
• Ability to stand and walk while carrying a serving tray, weighing up to 25 pounds, throughout an 8‑hour shift.
• Ability to describe and upsell/suggestive sell specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers.
• Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc).
• Knowledge of cocktail ingredients, proper mixing and pouring techniques; beer styles, taste profiles and breweries required.
• Ability to handle all checks and cash according to standard operating procedures.
• Ability to understand and retain knowledge in menu items, ingredients, pricing, service standards, sports and sports betting language and protocols.
• Ability to maintain a safe and clean working environment.