Sports Tech Customer Success Manager | Flexible Work

T E C Industrial Inc

Edina (MN)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Flexible work environment

Career growth opportunities

Competitive compensation package

Advancement opportunities

Impact on youth sports nationwide

Job summary

TeamGenius, a Human Powered Health company, is seeking a Customer Success Manager to guide onboarding, training, and ongoing account health for youth-sports organizations.You will partner with sales, product, and engineering to drive adoption, renewals, and expansion opportunities.

The role emphasizes urgency, organization, and the ability to succeed in high-pressure seasonal environments, with a focus on measurable customer outcomes.

Qualifications

Bachelor’s degree or equivalent professional experience.
3+ years in Customer Success or related SaaS role.
Proven ability to build and maintain customer relationships.

Responsibilities

Lead onboarding and implementation for new customers.
Deliver virtual training sessions and workshops.
Build strong customer relationships and act as trusted advisor.
Monitor engagement and account health to identify opportunities and risks.
Manage renewals and collaborate with sales for expansions.
Coordinate with product and engineering to relay feedback.

Skills

Customer Success

Relationship Management

Onboarding

Training

Account Management

CRM expertise

Communication

Cross-functional collaboration

Sales collaboration

Education

Bachelor’s degree

Tools

HubSpot CRM

Salesforce

Zendesk

Intercom

Job description

The role emphasizes urgency, organization, and the ability to succeed in high-pressure seasonal environments, with a focus on measurable customer outcomes.

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