Sports Retail Experience Specialist

Rally House; Punta Gorda (FL); On-site; USD 15,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, energetic guest experience in our store. You will support sales, merchandising, and daily operations with teamwork and initiative.

As a Teammate, you will engage customers, identify needs, and recommend products while upholding Rally House standards and a fun, sports-loving atmosphere. Prior customer-facing experience is preferred, and you must be at least 16 years old.

Qualifications

• Ability to work effectively in a fast-paced, team-oriented environment.
• Clear and effective communication skills.
• Enthusiastic attitude with a passion for sports and retail.
• Time management skills with the ability to prioritize tasks.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.

Skills

Customer service

Teamwork

Communication

Retail sales

Job description

Rally House is seeking a Teammate to deliver a welcoming, energetic guest experience in our store. You will support sales, merchandising, and daily operations with teamwork and initiative.

As a Teammate, you will engage customers, identify needs, and recommend products while upholding Rally House standards and a fun, sports-loving atmosphere. Prior customer-facing experience is preferred, and you must be at least 16 years old.