Sport & Outdoor Specialist: Athlete-First Experience

DICK'S Sporting Goods; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

DICK’S Sporting Goods in Grand Rapids is seeking a Specialist – Sport & Outdoor to empower athletes by guiding gear choices and delivering an athlete-first experience. You’ll drive sales, aid service execution, and bring energy to every athlete interaction on the floor.

We value coachable, accountable, collaborative teammates who treat others with respect and uphold store standards. Previous retail or customer-facing experience is a plus; High School Diploma required.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years of experience preferred in retail or customer-facing roles.
• Experience in retail or customer service preferred.

Responsibilities

• Engage athletes to understand needs and provide clear product information to drive sales.
• Assist onboarding and training of new and existing team members as subject matter expert in their area.
• Maintain an athlete-first mindset and ensure products are ready for purchase and athletes are engaged as they want.
• Uphold store merchandising and presentation standards including floor sets, signage, and pricing.
• Promote customer programs (loyalty, warranties, private label enrollment) to drive participation.
• Create an inclusive store environment where teammates and athletes are welcomed and treated with respect, following safety policies.

Skills

Athlete engagement

Sales-focused

Product knowledge

Team collaboration

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Grand Rapids is seeking a Specialist – Sport & Outdoor to empower athletes by guiding gear choices and delivering an athlete-first experience. You’ll drive sales, aid service execution, and bring energy to every athlete interaction on the floor.

We value coachable, accountable, collaborative teammates who treat others with respect and uphold store standards. Previous retail or customer-facing experience is a plus; High School Diploma required.