Splunk Support Technician (Remote-Continental Time Zone)

Presidio, Inc.; Orlando (FL); Remote; USD 60,000 - 85,000; Full time

Job summary

Presidio is seeking a Splunk Support Technician to guide clients in optimizing their Splunk platforms. This role combines technical expertise with client management to ensure successful outcomes and relationships. The Technician will partake in a 2-year development program to enhance their technical and client-facing skills, working towards innovative solutions in a dynamic environment.

Qualifications

• Minimum 1 year of Service Desk experience.
• 1-2 years in a professional, ideally technical, environment.
• Experience in client management tasks.

Responsibilities

• Lead clients in their Splunk adoption.
• Resolve technical issues and ensure positive outcomes.
• Build client relationships and recommend journey roadmaps.

Skills

Client Management

Splunk Optimization

Business Communication

Problem Solving

Technical Support

Education

Bachelor's degree preferred

Military experience or certifications

Tools

JIRA

ServiceNOW

Job description

Description

Presidio, Where Teamwork and Innovation Shape the FutureAtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role: Splunk Support Technician
As a Splunk Support Technician, you will serve as a trusted technical advisor, guiding clients through the adoption and optimization of the Splunk platform, Atlas subscription program, and providing service through our Expertise on Demand program. This role is instrumental in ensuring technical excellence, building client relationships, and enhancing the overall customer experience by delivering with a commitment to customer success and positive technical outcomes. Combining technical aptitude and learning with client management skills, the Technical Analyst creates tailored roadmaps for client success, resolves complex technical challenges, and develops resources to expand Splunk knowledge across teams. This role will be part of a 2-yr Splunk Technical Engineering Development program.

Travel Requirements:

This is a remote role preferred candidates in continental time zone, travel will be 5-10%

Key Duties and Responsibilities Include:

Technical Splunk Learning & Use:

• Lead clients in their Splunk adoption by serving as an Expert-on-Demand


• Resolve technical Splunk issues to drive positive technical and business outcomes


• Leverage propriety software to assist with managing Splunk, and train client on software to equip them with their purchases


• Create knowledge base materials including media-enabled tools to aid in building internal and external Splunk knowledge.

Client Relationship Management:

• Build and maintain relationships with clients, becoming a trusted and reliable technical advisor


• Recommend and deliver client journey roadmaps enabling them on Splunk adoption and achieving outcomes from their investments.


• Resolve customer issues in a timely manner, consistently meeting or exceeding Service Level Agreements and maintaining regular communication with the team and customer


• Serve as a trusted teammate demonstrating a bias to action and customer-centric approach to resolving business needs internally and externally

Required Knowledge, Skills, and Abilities:

• Service Desk Experience: Minimum of 1 year history of working service tickets in a queue style approach that is monitored for metrics and Service Level Agreement breaches. Experience working in JIRA, ServiceNOW, and/or an Agile team structure is preferred.


• Client Management: Ability to lead clients on complex tasks as the Splunk Subject Matter Expert (Splunk knowledge can be taught) and vouch for Client's success. Bring a consultant-like mindset to client interactions and problem resolution. Requires a minimum of 1-year customer-facing work experience in a professional, ideally technical, environment.


• Business Communication: Capable of externally communicating to clients in an effective manner using multiple channels as well as internally communicating with teammates and leadership on client and project status.

Technical Familiarity:

• Splunk:
  
  
  
  • You will train on the Splunk platform and have learning milestones tied to technical and learning outcomes throughout your 2-year journey
  
  
  • Splunk knowledge and experience will grow to include but not be limited to:
    
    
    
    • Splunk performance tuning & optimization
    
    
    • Knowledge of dashboard and alert creation
    
    
    • Data onboarding & index configuration
    
    
    • Splunk Enterprise Security
    
    
    
    
  
  
  
  


• Linux: Experienced with Command Line Interface and common Linux commands and standard utilities


• Networking: Competent with network diagnostics and standard protocols


• Cybersecurity: Experience analyzing security logs, alerts, and system behaviors to detect and respond to security threats


• Automation Scripting: Knowledge of one more scripting languages and ability to create automation scripts is required. Examples of scripting languages include: Bash, PowerShell, or Python.

Educational Background and Professional Experience

• Bachelor's degree preferred and/or military experience, certifications, trade school education.


• 1-2 years of work experience will be considered in lieu of a formal degree.

Your future at Presidio

JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit:https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [e-mail].

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