SPFHS-2026-36 Agency Services Representative Trainee

NJ Department of Environmental Protection; Newton (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Benefit Leave

Holiday Pay

Alternative Workweek Program

Telework

Pension

Deferred Compensation

Health Benefits

Flexible Spending Accounts

Commuter Tax Savings Program

Public Service Loan Forgiveness

Tuition Reimbursement

Job summary

NJ Department of Environmental Protection at Swartswood State Park in Newton, NJ seeks a candidate to provide front-line customer service and clerical support for park operations. You will interact with visitors, assist with reservations, and relay information on programs and services.

The role is on-site, with duties including registering campers, handling inquiries, taking payments, and generating daily revenue and attendance reports. Prior customer service experience is preferred.

Qualifications

• Front-line and behind the scenes customer and other support services.
• Provides information to customers regarding department programs and services.
• Handles clerical duties and reference information for park visitors.

Responsibilities

• Register campers and address reservation issues.
• Provide phone coverage and field complaints.
• Collect fees, sell State Park Passes and park merchandise.
• Operate toll booth and perform daily revenue and attendance reports.

Skills

Customer service

Microsoft Suite

Outlook

Job description

Open to: General Public

Work Week: 35 (35-hour) Work Week

Salary: (A99) $37,724.21 (Non-Negotiable)

Opening Date: 9/11/2026

Closing Date: 10/02/2026

Existing Vacancies: 1

Program/Location

Department of Environmental Protection

State Parks, Forests, and Historic Sites New Jersey State Parks Swartswood State Park 1091 County Road 619 Newton, NJ 07860

Scope of Eligibility

Open to applicants that meet the requirements below.

Description

Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required.

Specific to the Position

Candidate will be responsible for providing customer service to the general public and performing clerical duties. The State Park Office is open 7 days a week year-round. Functions of the position include (where applicable), but are not limited to: registering campers, addressing issues with reservations, providing phone coverage, fielding complaints, collecting fees, selling State Park Passes and Park Merchandise, operating the toll booth, performing daily fiscal reports, compiling and submitting revenue and attendance reports.

*Due to nature of the role, this position is performed exclusively on-site.

Preferred Skill Set

Microsoft Suite, including Outlook. Customer service training and experience - ability to effectively manage high volumes of phone and in-person inquiries. Ability to provide good customer service.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Benefits

• Paid Benefit Leave
• Holiday Pay
• Alternative Workweek Program*
• Telework*
• Pension
• Deferred Compensation
• Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
• Flexible and Health Spending Accounts (FSA/HSA)
• Commuter Tax Savings Program
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement*

*Pursuant to the State/Department's policy, procedures, and/or guidelines.

Veteran's Preference

To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/

Residency

All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”.

Authorization to Work

Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States.

SAME Applicants

If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please email [e-mail], or call CSC at [phone] and select Option #3.

Equal Opportunity Employment

The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affi...