Agency Services Representative Trainee

NJ Department of Environmental Protection; Stanhope (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Holiday Pay

Alternative Workweek Program

Telework

Pension

Deferred Compensation

Health Benefits

Flexible Spending Accounts

Commuter Tax Savings Program

Public Service Loan Forgiveness

Tuition Reimbursement

Job summary

A state environmental department in New Jersey is seeking a customer service representative to provide support to the public. This role involves registering campers, addressing reservation issues, and performing clerical duties. The candidate must possess strong customer service skills, proficiency in Microsoft Suite, and be able to handle high volumes of inquiries. This position is performed exclusively on-site and is integral to the department's customer interaction efforts.

Qualifications

• Experience in customer service and ability to effectively assist the public.
• Strong organizational and clerical skills needed.
• Ability to provide good customer service.

Responsibilities

• Provide customer service to the public.
• Register campers and address reservation issues.
• Perform daily fiscal reports and compile revenue reports.

Skills

Microsoft Suite, including Outlook

Customer service training and experience

Ability to manage high volumes of inquiries

Job description

Description

Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required.

Specific to the Position

The candidate will be responsible for providing customer service to the general public and performing clerical duties. The State Park Office is open 7 days a week, year-round. Functions of the position include, but are not limited to registering campers, addressing issues with reservations, providing phone coverage, fielding complaints, collecting fees, selling State Park Passes and Park Merchandise, operating the toll booth, performing daily fiscal reports, compiling and submitting revenue and attendance reports.

Due to nature of the role, this position is performed exclusively on-site.

Preferred Skill Set

Microsoft Suite, including Outlook. Customer service training and experience - ability to effectively manage high volumes of phone and in-person inquiries. Ability to provide good customer service.

Benefits

• Holiday Pay
• Alternative Workweek Program
• Telework
• Pension
• Deferred Compensation
• Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
• Flexible and Health Spending Accounts (FSA/HSA)
• Commuter Tax Savings Program
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement

Note: Pursuant to the State/Department's policy, procedures, and/or guidelines.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Residency

All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”.

Authorization to Work

Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States.

SAME Applicants

If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please visit SAME Program, email [e-mail], or call CSC at [phone] and select Option #3.

Veteran's Preference

To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/.

Equal Opportunity Employment

The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affmitive Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision.

The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.