Specimen Transport & Client Services Courier

PathGroup; Atlanta (GA); On-site; USD 36,000 - 56,000; Full time

Job summary

PathGroup is seeking a Distribution Service Representative to support specimen pickup, delivery, and related client services within a regulated environment. You will ensure specimen integrity, maintain route logs, and respond to client requests while keeping safety and compliance at the forefront.

The role involves daily interaction with clients, routine vehicle checks, and collaboration with the Transportation Distribution Supervisor to meet route timelines and quality standards.

Responsibilities

• Pick up specimens from clients according to established procedures and timetables.
• Deliver specimens to designated drop off point(s).
• Ensure that the integrity of the specimens is not compromised during transport.
• Deliver reports and supplies to clients on an assigned route.
• Maintain an accurate log of specimens, reports, and supplies picked up or dropped off on an assigned route.
• Record clients' requests for supplies and special services, and forward them to the appropriate person or department.
• Interact with clients on a daily basis, forward clients' concerns to coordinator or local supervisor for corrective action.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands.
• Perform routine inspection of assigned vehicle (i.e., gas, tires, appearance, fluid levels, etc.). Report any problems to coordinator or local supervisor immediately and maintain accurate monthly logs.
• Adhere to all safety procedures.
• Thoroughly understand and participate in defensive driving techniques.
• Remain current in the training and knowledge of specimen handling.
• Completes special assignments as required by coordinator or local supervisor.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Job description

PathGroup is seeking a Distribution Service Representative to support specimen pickup, delivery, and related client services within a regulated environment. You will ensure specimen integrity, maintain route logs, and respond to client requests while keeping safety and compliance at the forefront.

The role involves daily interaction with clients, routine vehicle checks, and collaboration with the Transportation Distribution Supervisor to meet route timelines and quality standards.