Specimen Resolution Associate I — Lab Support Role

Lab & Quality Control; Hamilton Township (NJ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Vacation

Job summary

Medical Diagnostic Laboratories (MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease.

Qualifications

• Basic computer literacy is required.
• Previous customer service or phone experience preferred.

Responsibilities

• Contact physicians, sales staff, and clinical laboratory via fax or phone to clarify any missing or discrepant information.
• Fax, log and monitor all discrepancy notices.
• Handle incoming and outgoing phone calls with clients.
• Process test additions and cancellation requests.
• Coordinate the shipping of specimens per the physician’s request.
• Assist SRC Coordinator as needed with projects or additional tasks.
• Performs other similar or related duties as required.

Skills

Basic computer literacy

Customer service experience

Education

High school diploma

Job description

Medical Diagnostic Laboratories (MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease.