Specimen Processing Supervisor | Lead Operations & Compliance

Quest Diagnostics Incorporated; Royal Oak (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits (Day 1)

Well-being programs

Vacation and time off

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Specimen Processing Supervisor in Royal Oak, MI. The role leads daily department operations, ensures safety and compliance, and drives process improvements to support accurate and timely results.

The ideal candidate has leadership experience in a laboratory setting, an associate degree, and familiarity with core systems. The position offers opportunities for professional growth and cross-functional collaboration.

Qualifications

• Internal candidates require a minimum of two years in a Group Leader/related role.
• Five years of laboratory experience, medical or production background preferred.
• Previous people leadership experience preferred.

Responsibilities

• Oversee daily department operations and safety, including imaging/microfilming, TestInQuestion, and client service functions.
• Develop and implement SOPs for Specimen Processing in line with Quest Diagnostics guidelines.
• Ensure licensure, compliance, and documentation for internal and external inspections are met.
• Monitor workflow and staffing; supervise scheduling, onboarding, and training; and drive performance reviews.
• Lead cost containment and process improvement initiatives and participate in cross-functional teams.

Skills

Leadership

Organization

Communication

Interpersonal skills

Education

Associate’s Degree

Tools

COGNOS

Oracle

EMPower

Kronos

Job description

Job Description

Specimen Processing Supervisor - Royal Oak, MI, Monday to Friday, 1:00 PM to 9:30 PM

Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 "MyDay" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Responsibilities:

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, TestInQuestion and some Problem Resolution Client Service functions


• Oversees safety, ergonomics, maintenance, and cleanliness of department(including upgrades, repairs, etc.)


• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines


• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/oradditional SOP's asindicated


• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QAand Medical Director's offices


• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit


• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competencyrequirements


• Monitorsincoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technicaldepartments


• May supervise packing and shipping of specimens to other laboratories, in accordance with IATAregulations


• Ensures integrity of specimens sent to other facilities meetthe criteria necessary to provide accurate and timelyresults


• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patientrequisitions


• Demonstratesleadershipskills inemployee relations, scheduling, new employee onboarding, team meetings, coaching, performancemanagement


• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.


• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.


• May track/enter time/attendance ofemployees


• Prepares month-endreports


• Investigates/resolves and responds in a timely manner to internal and external customer issuesappropriately andeffectively


• Prepares schedulesfor department employees, maintains adequate coverage fordepartment


• Oversees and ensure adequatesupply inventory for the department


• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with establisheddeadlines


• Participates in the interview, selection, and hiring of newemployees


• Responsible for coaching, development,supervision, and succession planning of staff


• Monitors ongoing performance of employees; providescorrective action and counseling as required. Preparesand administersannual performancereviews


• Assists in ensuring fiscal responsibilities of the department are met which includesimplementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capitalexpenditures


• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet businessobjectives


• Organizes and lead projects both within the workgroup and with cross-functionalgroups


• Meet alldeadlines assigned by the manager


• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuousimprovement


• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professionalmanner


• All other duties asassigned

Qualifications:

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Required WorkExperience:

Internal candidates require a minimum of two years in a Group Leader/relatedrole

Preferred Work Experience:

• 5years experiencein a laboratory; Medical or production backgroundpreferred


• Previous people leadership experiencepreferred

Physical and Mental Requirements:

• Works in a biohazard environment, practicing good safetyhabits


• Handles multiple tasks and works in a productionenvironment


• Must have the mental alertness and high energy required to appropriately perform job.

Skills:

• PC skills, MS Office applications


• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.


• Monitor and provide a safe work environment, prepare incident reports and implement preventativemeasures


• Act in a professional mannerat all times.


• Must be able to adjust schedule to meet business requirements, which may include extended hours.


• Knowledge of systems tools such as COGNOS,Oracle,EMPower, Kronos

Education

• Associates Degree (Preferred)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.