Specimen Processing Manager

QUEST DIAGNOSTICS INC; San Antonio (TX); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

Blueprint for Wellness

Vacation and Health/Flex Time

6 Holidays + MyDay off

401(k) pre-tax and/or Roth IRA with 5%

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics in San Antonio, TX is seeking a Specimen Processing Manager to lead daily operations of the Specimen Processing department, including training staff and maintaining compliance. Shift is Monday to Friday, 10:00 PM to 6:00 AM, with a pay range around $82,000+ per year.

The role requires at least two years of supervisory experience and a Bachelor’s degree. You will oversee QA/QC, safety, and cross‑functional collaboration while contributing to budget planning and performance

Qualifications

• Two years of supervisory experience required.
• Bachelor’s Degree BS/BS or equivalent combination of education and experience.

Responsibilities

• Manage daily operations of the Specimen Processing department.
• Oversee safety, ergonomics, maintenance, and cleanliness of the department.
• Implement SOPs for Specimen Processing per Quest Diagnostics guidelines.
• Ensure licensure requirements are met with QA/Medical Director offices.
• Maintain QA/QC documentation and assist with budget and cost controls.
• Lead process improvement initiatives and coordinate cross‑functional teams.

Skills

Interpersonal skills

Organizational skills

Communication skills

Leadership

Presentation skills

Problem solving

Time management

MS Office

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Description

Specimen Processing Manager - San Antonio, TX, Monday to Friday, 10:00 PM to 6:00 AM

Pay range: $82,000+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Oversee two or more functions in Specimen Processing, which may include some or all of the following: Specimen Processing, Referral Testing, Test In Question, Imaging/Microfilming, and Logistics. Responsible for overseeing the following activities: training of all personnel, all daily operations of Specimen Processing, Ensure all Compliance Policies are followed, low error rate, and productivity within company standards. Ensure maintenance of a safe, ergonomically sound, professional environment.

Responsibilities:

• Responsible for managing daily operations of departments
• Oversee safety, ergonomics, maintenance, and cleanliness of the department (including upgrades, repairs, etc)
• Oversee implementation of SOPs for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Oversee/Ensure all Laboratory QA/QC documentation is complete and reviewed as required. 6. Ensure workflow from logistics meets the needs of the department; work with Logistics Manager to make changes to provide adequate supply of work to technical departments.
• Monitor Special Handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimens/orders.
• Must be able to establish and motivate a participative work environment that actively encourages and supports employee involvement.
• Hold regularly scheduled meetings for dissemination of information to staff.
• Track/enter time/attendance of supervisory employees.
• Prepare month-end reports.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Monitor schedules to ensure minimal overtime for employees.
• Responsible to ensure Quest Diagnostics improvement and/or standardization initiatives are implemented.
• Responsible to ensure Quest Diagnostics Compliance Policies are followed.
• Oversee staffing levels in the department ensure adequate process for interviewing, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of supervisory staff.
• Monitor on-going performance of supervisory employees; provide corrective action and counseling as required. Perform mid year and annual performance appraisals.
• Assist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Manager participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Effectively work with other departments to resolve problems. Must have interpersonal skills to gain cooperation with other departments, and foster continuous improvements.
• Lead process improvement teams, or other initiatives to meet management objectives.
• All other duties as assigned.

Qualifications:

Required Work Experience:

• At least two years of supervisory experience

Preferred Work Experience:

• Medical or production background preferred

Physical and Mental Requirements:

• Must have the mental alertness and high energy required to appropriately perform the job.

Skills:

• The ability to effectively work with other departments to resolve problems. Must have interpersonal skills to gain cooperation with other departments and foster continuous improvements.
• Demonstrate excellent organizational, communication, and interpersonal skills, and be able to manage client concerns, technical department, and employees in a professional manner.
• Make independent decisions and exercise consistent sound judgment.
• Capable of handling multiple priorities in a high-volume setting.
• Able to organize and lead projects within the work group and with cross-functional groups
• Required to give presentations and speak in front of groups
• PC skills, MS Office applications

Education

• Bachelor’s Degree BS/BS or equivalent combination of education and experience (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.