Specialty Services Engagement Manager

LifeStance Health Inc.; California (MO); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short/long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an Engagement Manager to advance in-network referrals and optimize network utilization through provider engagement, data insights, and cross-functional collaboration. The role blends internal sales, provider engagement, and data-informed decision-making to support care coordination and reduce referral leakage.

The position requires 3–5 years in healthcare provider relations or care coordination, with a Bachelor's degree and preferred Master’s-level qualifications.

Qualifications

• Bachelor’s degree required in healthcare admin, business, marketing, or related field.
• Master’s degree preferred.
• Clinical licensure and patient care delivery experience is a strong plus.
• 3–5 years of healthcare provider relations, network engagement, or care coordination experience.

Responsibilities

• Educate internal stakeholders and affiliated partners on services, specialties, and capabilities.
• Promote clinical pathways and best practices to guide referrals.
• Develop and distribute internal communications and support resources (e.g., guides, newsletters).
• Build and maintain relationships with referring providers to enhance the referral experience.

Skills

Referral processes understanding

Interpersonal & communication

Data analysis

CRM tools

EMRs

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in healthcare administration / business / marketing

Master’s degree preferred

Clinical Licensure & patient care experience a strong plus

Tools

CRM tools

EMR systems

Referral management systems

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

The Specialty Services Engagement Manager is responsible for advancing in-network referrals and optimizing network utilization through strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care within LifeStance’s comprehensive services. Scope may adapt based on business needs, market dynamics, and organizational priorities.

Duties/Responsibilities

1. Internal Marketing & Communication Educate internal stakeholders and affiliated partners, as appropriate, on services, specialties, and capabilities across the organization Promote the use of clinical pathways and other best practices to guide appropriate, evidence-based referrals Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates) Highlight success stories and emerging opportunities to foster collaboration and awareness.
2. Provider Relationship Building & Engagement Build and maintain strong relationships with referring providers and care teams across assigned regions or service lines Serve as a key liaison to facilitate communication, resolve concerns, and enhance the referral experience Identify provider needs and barriers through ongoing engagement, feedback, and data insights Promote network engagement and loyalty through education, support, and continuous improvement efforts.
3. Data Analysis & Strategic Planning Analyze referral patterns and trends to identify insights, risks, and opportunities for optimization Monitor network utilization and contribute to performance tracking across service lines Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives.
4. Operational Support & Problem Solving Identify and reduce referral leakage by understanding root causes and scalable solutions. Facilitate access to care, improve scheduling efficiency, and eliminate barriers to specialty services. Act as a resource to resolve issues related to referrals, communication, or coordination among providers and departments. Participate in and/or lead special projects and initiatives as business needs evolve.

Required Skills/Abilities

• Strong understanding of referral processes, clinical workflows, and healthcare service delivery.
• Excellent interpersonal, communication, and relationship management skills.
• Analytical mindset with the ability to interpret data and develop actionable strategies.
• Knowledge of CRM tools, EMRs, and referral management systems preferred.
• A commitment to continuous learning and improvement based on current clinical best practices and standards of care.
• Effective at communicating and translating complexity to a clinical audience.
• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements.

Education and Experience

• Bachelor's degree in healthcare administration, business, marketing, or a related field.
• Master’s preferred.
• Clinical Licensure & Experience in patient care delivery a strong plus.
• 3–5 years of experience in healthcare provider relations, network engagement, or care coordination.
• Other experience or certification requirements.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

In Office and Travel Requirements

Remote with flexibility to travel up to 50% of the time to engage clinicians and leadership teams across accountable geographies

Compensation

$100,000 - $110,000/annually LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.