Clinician Liaison

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; New York (NY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, AD&D, short‑/

401(k) with employer match

Paid parental leave

Paid time off and holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a proven Clinician Liaison to drive referral volume from primary and specialty care physicians, hospital discharge planners, and other referral sources in the assigned market. You will represent LifeStance clinicians and collaborate with clinical and operations teams to hardwire referral relationships.

The role involves about 70% field visits (roughly three days per week) and 30% virtual, with in-person calls to offices, conferences, and patient pathways.

Qualifications

• Bachelor’s degree in business, marketing or a related field.
• 1–2 years of marketing, sales, and/or business development experience.
• Excellent interpersonal and organizational skills.
• Ability to facilitate dialogue that results in referrals.
• Proactive self-starter with metric-based targets.
• Team-oriented and able to work with diverse stakeholders.
• Comfort using data to prioritize efforts and drive performance.
• Daily use of Salesforce to document visits and manage book of business.

Responsibilities

• Build relationships with referring providers and care sites to optimize care delivery.
• Create call plans to drive patient volume through progressive selling.
• Conduct frequent in-person visits to primary and specialty care offices and hospital discharge planners.
• Serve as a knowledge expert on LifeStance services to connect patients with care.
• Coordinate with local practice operations to increase touchpoints with referral partners.
• Arrange educational meetings with clinical leadership to enhance clinician-to-clinician interactions.
• Leverage virtual touches when in-person visits are not feasible.
• Attend local conferences and marketing opportunities as needed.
• Expand referral networks by engaging senior leaders of care groups.

Skills

Sales experience

Interpersonal skills

Data-driven

Salesforce

Team collaboration

Education

Bachelor's degree in business, marketing or related field

Tools

Salesforce

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Benefits

• Medical, dental, vision, AD&D, short‑term and long‑term disability, and life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off and holiday pay
• Employee Assistance Program

ROLE OVERVIEW

We are seeking a proven and highly motivated sales professional to serve as a Clinician Liaison with our care partners. Representing LifeStance clinicians, the Clinician Liaison will drive referral volume from primary and specialty care physicians, referral coordinators, hospital discharge planners, and other patient referral sources in the assigned market(s) through meaningful interaction that centers around shared patients. The position reports directly to the National Business Development Director and works closely with LifeStance’s clinical and operations teams to hardwire referral relationships with our multidisciplinary team of clinicians. The Clinician Liaison will spend approximately 70% of their time in the field visiting referral partner care sites, building relationships and serving as the face of LifeStance (about 3days per week in person). The remaining 30% will be virtual.

Key Responsibilities

• Manage customer expectations by building relationships designed to keep the provider informed and ensure their voice is heard to optimize care delivery.
• Create a high‑impact call plan with referring providers and care sites to drive patient volume to our practices through progressive selling.
• Plan and conduct frequent in‑person visits to primary and specialty care offices, hospital discharge planners, and other referral sources to advance their shared patient relationship with LS clinicians.
• Serve as a knowledge expert in the therapeutic services offered by LifeStance and the patient types we serve so that referring providers are better equipped to connect patients with the help they need.
• Collaborate with our local practice operations team to increase local touch points with existing referral partners by coordinating scheduled meetings with appropriate contacts.
• Arrange educational meetings in coordination with LifeStance’s clinical leadership teams to increase clinician‑to‑clinician interactions.
• Utilize virtual and digital touches with new and existing referral sources when in‑person visits are not an option.
• Attend local conferences and other marketing opportunities, as needed.
• Expand the depth and breadth of existing referral relationships by developing relationships with senior leaders of primary and specialty care practice groups.
• Operate with high integrity in compliance with company policies and procedures and laws/regulations.

Requirements

• Bachelor’s degree in business, marketing or related field
• 1–2 years of marketing, sales, and/or business development experience
• Excellent interpersonal and organizational skills
• Ability to facilitate dialogue with contacts that result in receiving referrals
• Proactive self‑starter motivated to achieve metric‑based targets
• Team‑oriented, accountable, and able to work with diverse stakeholders
• Comfort using data to prioritize efforts and drive improved performance
• Open to receiving constructive feedback to optimize call plan impact
• Daily use of Salesforce to document visits, monitor call plan actualization, and manage book of business
• Legally authorized to be employed in the United States
• Valid driver’s license and acceptable driving record
• Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds

Physical Requirements

The employee is regularly required to sit, stand, bend, talk, and hear; frequently required to walk. Must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity & Mandatory Mandates

LifeStance is an Equal Employment Opportunity / Antidiscrimination Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Questions regarding applications, resumes, and applicant status should not be sent to this email address.To apply for a position, please use our official careers page.