Clinician Liaison

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a motivated Clinician Liaison to drive referrals from primary and specialty care providers in the Austin market. You will spend about 3 days a week in the field visiting referral partners and the rest virtually, reporting to the National Business Development Director.

The position offers a salary range of $70,000–$80,000 annually plus bonus potential, with responsibilities including relationship-building, strategic call planning, and in-person visits to grow

Qualifications

• 1-2 years of marketing, sales, and/or business development experience
• Excellent interpersonal and organisational skills
• Demonstrate the ability to facilitate dialogue that results in receiving referrals
• Proactive self-starter who is motivated to achieve goals and metrics
• Collaborating in an accountable team environment
• Comfort using data to prioritise efforts and drive improved performance
• Open to feedback to optimise call plan impact
• Legal authorization to work in the United States
• Valid driver’s license and acceptable driving record
• Demonstrates awareness and inclusivity with diverse backgrounds

Responsibilities

• Manage customer expectations by building relationships to inform providers and optimize care delivery
• Create a high impact call plan with referring providers to drive patient volume
• Plan and conduct in-person visits to offices, discharge planners, and other referral sources
• Serve as a knowledge expert on therapeutic services offered by LifeStance
• Collaborate with local operations to increase touchpoints with referral partners
• Arrange educational meetings with clinical leadership to increase clinician interactions
• Utilize virtual touches when in-person visits aren't possible
• Attend local conferences and marketing opportunities as needed
• Expand referral networks by building relationships with senior leaders in care groups
• Operate with integrity and in compliance with policies and laws

Skills

Sales experience

Relationship building

Communication skills

Marketing experience

Data-driven

Education

Bachelor's degree in business, marketing or related field

Tools

Salesforce

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us.

As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Description

ROLE OVERVIEW

We are seeking a proven and highly motivated sales professional to serve as a Clinician Liaison with our care partners. Representing LifeStance clinicians, the Clinician Liaison will drive referral volume from primary and specialty care physicians, referral coordinators, hospital discharge planners, and other patient referral sources in the assigned market(s) through meaningful interaction that centres around shared patients. The position will report directly to the National Business Development Director and work together with LifeStance’s clinical and operations team members to hardwire referral relationships with our multidisciplinary team of clinicians. The Clinician Liaison will spend 70% of their time in the field visiting referral partner care sites, building relationships and serving as the face of LifeStance. This will likely equate to 3 days/week in the field to meet in person visit target with some overnight travel based on territory size. The other 2 days/week will be virtual.

Compensation: $70,000 - 80,000/annually, plus annual bonus potential

Territory: Eastern Texas **will be in-market 70% of the time** Seeking candidates located in metropolitan Austin, TX

Key Responsibilities

• Manage customer expectations by building a relationship designed to keep the provider informed and ensure their voice is heard to optimise care delivery.
• Create a high impact call plan with referring providers and care sites to drive patient volume to our practices through progressive selling.
• Plan and conduct frequent in-person visits to primary and specialty care offices, hospital discharge planners, and other referral sources to advance their shared patient relationship with LS clinicians.
• Serve as a knowledge expert in the therapeutic services offered by LifeStance and the patient types we serve so that referring providers are better equipped to connect patients with the help they need.
• Collaborate with our local practice operations team to increase local touch points with existing referral partners by coordinating scheduled meetings with appropriate contacts.
• Arrange educational meetings in coordination with LifeStance’s clinical leadership teams to increase clinician to clinician interactions.
• Utilise virtual and digital touches with new and existing referral sources when in person visits are not an option.
• Attend local conferences and other marketing opportunities, as needed.
• Expand the depth and breadth of existing referral relationships by developing relationships with senior leaders of primary and specialty care practice groups.
• Operate with high integrity in compliance with company policies and procedures and laws / regulations.

Requirements

• Bachelor’s degree in business, marketing or related field
• 1-2 years of marketing, sales, and/or business development experience
• Excellent interpersonal and organisational skills
• Demonstrate the ability to facilitate dialogue with contacts that result in receiving the next the referral.
• Proactive self-starter who is motivated to achieve goals and achieve metric-based targets
• Collaborating in an accountable team environment
• Comfort using data to prioritise efforts and drive improved performance
• Open to receiving constructive feedback to optimise call plan impact
• Use Salesforce daily to document visits according to LS expectations, monitor call plan actualisation, and manage book of business.
• Qualified candidates must be legally authorised to be employed in the United States
• Valid driver’s licence and acceptable driving record
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

EEO and Diversity

LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.