Specialty Service Sales Rep II

Hawx Smart Pest Control; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401K with company match

PTO and Paid Holidays

On Demand Pay

Employee Assistance Program (EAP)

Short and Long Term Disability

Pet Insurance

Job summary

Hawx Smart Pest Control is looking for a Specialty Sales Representative in Phoenix, AZ. This full-time position involves selling specialty pest control services such as german cockroach and bed bug treatments through networking and customer referrals. Candidates should have proven sales experience in pest control, strong interpersonal skills, and the ability to manage physical labor while delivering top-notch customer service. Benefits include medical and dental insurance, 401K match, and paid time off.

Qualifications

• Must pass required background check, drug screen, and motor vehicle record screen.
• Must be 21 years or older with a valid driver’s license.
• Well versed in sales, with a proven track record in the pest control industry.
• Strong interpersonal skills to build rapport with customers.
• Ability to work comfortably in a fast-paced environment.
• Physical labor experience working outdoors.
• Ability to lift at least 50 pounds.

Responsibilities

• Adhere to KPIs for lead appointments, sales quota, and customer experience.
• Respond promptly to leads and process sales through technology-enabled platforms.
• Clearly communicate pest control treatments to clients.
• Inspect structures and perform high-quality inspections.
• Provide premier customer service to resolve pest issues.
• Record activities and complete paperwork post-inspections.
• Maintain and care for company equipment and vehicle.
• Follow up on sold work to ensure customer satisfaction.

Skills

Tech Literate

Problem-solver

Operational Efficiency

Cross-Functional Collaboration

Task Management

Organization and Time Management

Tools

Asana

Job description

Description

About Hawx
Hawx Pest Control is a technology‑driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state‑of‑the‑art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best‑in‑class customer experience.

Job Summary

We are seeking a talented Specialty Sales Representative. This role consists of sales and will be optimized by streamlined leads through marketing, fellow Service Professionals and the Sales Appointment Setter program. The successful candidate will generate creative leads through networking, customer referrals and canvassing/clover leafing areas where sales are occurring. The position primarily sells specialty services (german cockroach, bed bug, termite, rodent and exclusion and insulation in applicable markets) as well as our traditional services such as general pest control, outdoor package and other ancillary services. The representative will communicate the biology and behaviors of insects, identify specialty pest infestations, build value through the sales process, close sales and generate revenue for their location. Excellent customer service, professionalism and a daily schedule of services are also required.

Details

• Full‑time position

Responsibilities

• Adhere to KPIs set around lead appointments, close rates, sales quota, sold to service, customer experience, etc.
• Respond promptly to leads, follow up effectively and process sales through various handheld and technology‑enabled systems/platforms.
• Understand and clearly communicate to prospective clients about Hawx pest control treatments and protocols for residential and commercial customers.
• Enter, exit and inspect structures, crawl spaces, climb over and on top of structures, ascend and descend stairs and ladders to perform high‑quality inspections.
• Deliver premier customer service to resolve pest issues.
• Record work activities and complete all paperwork after finishing inspections and proposals.
• Maintain and care for company equipment, vehicle, gas card and other job‑related items.
• Address and alleviate customer concerns and pest‑related issues by using integrated pest management strategies while pitching and building value through the sales process.
• Follow up with the completion of sold work to ensure customer satisfaction.

Traits

• Reliable: Establishes and upholds our company culture and values, believes in the mission and Hawx culture of excellence, gets to work on time, manages tasks and responsibilities efficiently.
• People Person: Keeps a positive attitude, energizes individuals, adapts and flexes while working with different personality styles, develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information suited to different audiences and personalities, actively listens to team members and incorporates feedback and insights.

Skills

• Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software quickly. Familiarity with Google Workspace tools is a plus.
• Problem‑solver: Prioritizes understanding the problem over chasing new solutions, pays close attention to details and has a keen sense for what’s not working and how it can be improved.
• Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Cross‑Functional Collaboration: Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
• Task Management: Utilizes task management software (Asana) to organize, track, prioritize and complete routine tasks.
• Organization and Time Management: Prioritizes tasks while managing multiple workflows and achieving goals on time.

Experience & Other Requirements

• Must pass required background check, drug screen and motor vehicle record screen.
• Must be 21 years or older with a valid driver’s license.
• Well versed in sales, the sales process and proven track record selling in the pest control industry.
• Strong interpersonal skills including the ability to build rapport with customers and prospective clients.
• Ability to work comfortably in a fast‑paced environment.
• Physical labor experience (working in outside conditions).
• Ability to bend, lift, sit, stretch, reach, crouch.
• Able to lift at least 50 pounds.

Benefits

• Medical, dental, vision, life insurance
• 401K with company match
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability
• Pet Insurance

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.