Specialty Service Professional

Hawx Pest Control; Raleigh (NC); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life ins.

401K with company match

PTO and Paid Holidays

On Demand Pay

Employee Assistance Program (EAP)

Short and Long Term Disability

Job summary

Hawx Pest Control in Raleigh is hiring a Specialty Sales & Service Professional. This hybrid role blends sales and service, focusing on closing deals for specialty services (german cockroach, bed bug, termite, rodent exclusion) alongside our general pest control offerings.

You will communicate insect biology clearly, build value in the sales process, and provide exceptional customer service while following a daily service schedule.

Qualifications

• Tech proficiency with common documents (word, sheets) and ability to learn new software.
• Ability to prioritize problems and identify improvements.
• Understanding of workflow optimization and process efficiency.
• Collaboration across departments to align processes.

Responsibilities

• Adhere to KPI targets around lead appointments, close rates, and sales quotas.
• Respond to leads promptly and process sales through technology-enabled systems.
• Inspect and treat residential and commercial properties with eco-friendly products.
• Navigate structures safely (enter/exit, climb stairs, ladders).
• Deliver premier customer service and resolve pest issues.
• Read pesticide labels and mix products as required.
• Record activities and complete paperwork after services.
• Perform residential pest management with high service quality.
• Maintain company equipment, vehicle, and fuel card.
• Address customer concerns using integrated pest management strategies.
• Follow up on completed work to ensure satisfaction.
• Uphold safety policies and promote a culture of safety.

Skills

Tech Literate

Problem solver

Operational Efficiency

Cross-Functional Collaboration

Task Management

Time Management

Tools

Asana

Job description

Description

About Hawx

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

Job Summary

We are seeking to hire a talented Specialty Sales & Service Professional. This role is a hybrid role consisting of both sales and service and optimized by streamlined leads through marketing, fellow Service Professional and the Sales Appointment Setter program. The role will be able to flex depending on workload, with the ultimate goal of being primarily focused on closing sales. This position will have the opportunity to sell primarily specialty services (german cockroach, bed bug, termite, rodent and exclusion and insulation in applicable markets) along with of course our traditional services such as general pest control, outdoor package and other ancillary services.

You can communicate at a high level on the biology and behaviors of insects, identify specialty pest infestations and build value through the sales process. In return, being able to close sales and generate revenue for your respective location/Hawx. You will exemplify excellent customer service and professionalism while following a daily schedule of services.

DETAILS

• Full-time position
• $18.000 - $20.00 per hour

Requirements

Responsibilities

• Adhere to KPI's set around: lead appointments, close rates, sales quota, sold to service, customer experience, etc.
• Respond promptly to leads, follow up effectively and process sales accordingly through various hand held and technology enabled systems/platforms.
• Inspect and perform pest control treatments for residential and commercial customers using high-quality and environmentally-responsible products.
• Enter/exit structures, crawl spaces, climb over and on top of structures, ascend and descend stairs and ladders.
• Must deliver premier customer service to resolve pest issues.
• Read and interpret pesticide labels to correctly mix products based on areas measured and quantities needed.
• Record work activities and complete all paperwork after finishing services.
• Perform residential pest management service routes with the highest level of customer service, professionalism, and efficiency.
• Maintain and care for company equipment, vehicle and gas card and other job-related items.
• Address and alleviate customer concerns and pest related issues by using integrated pest management strategies
• Follow up with the completion of sold work to ensure customer satisfaction
• Exemplify safe performance of job duties and adherence to safety policies and procedures.
• Reinforce a culture of safety within the team.

Qualifications

TRAITS

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

SKILLS

• Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
• Problem-solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what's not working and how it can be improved.
• Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Cross-Functional Collaboration: Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
• Task Management: Utilizes task management software (Asana) to organize, track, prioritize, and complete routine tasks.
• Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.

EXPERIENCE & OTHER REQUIREMENTS

• Must pass required background check and drug screening and motor vehicle record.
• Must be 21 years or older w/ valid driver's license
• Works well in the presence of all pests
• Physical labor experience (working in outside conditions)
• Ability to bend, lift, sit, stretch, reach, crouch
• Able to lift at least 50 pounds

Benefits

• Medical, dental, vision, life insurance
• 401K with company match
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.