Sr Specialty Service Professional

Hawx Smart Pest Control; Sacramento (CA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Pet Insurance

Paid time off

Paid holidays

On Demand Pay

EAP

Short and Long Term Disability

Job summary

Hawx Services, LLC in Sacramento, CA seeks a Senior Specialty Service Professional to perform advanced WDO treatments, including termite and exclusion work, while handling related pest services. The role emphasizes technical excellence, customer satisfaction, and professional conduct in a fast-paced environment.

You will engage in high-level insect biology discussions, communicate value during the sales process, service customers, and contribute to location revenue goals.

Qualifications

• Tech literacy with standard office software; able to learn new tools quickly.
• Strong problem-solving with attention to detail.
• Understanding of workflow optimization and process improvement.
• Ability to collaborate across departments to align operations.
• Proficient in organizing tasks, prioritizing, and meeting deadlines.
• Efficient time management across multiple ongoing tasks.

Responsibilities

• Perform specialized WDO treatments (termite, exclusion, and advanced services) with precision and in compliance with company and state requirements.
• Provide thorough inspections, identify pest issues, and develop effective treatment strategies.
• Execute treatment plans using high-quality and environmentally responsible products.
• Deliver exceptional customer service, educate customers on processes, prevention, and long-term solutions.
• Maintain accurate records of treatments, services performed, and materials used.
• Adhere to KPI targets related to quality service, customer satisfaction, and revenue.

Skills

Tech Literate

Problem-solver

Operational Efficiency

Cross-Functional Collaboration

Task Management

Organization & Time Management

Tools

Asana

Job description

Description

About Hawx

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

Job Summary

We are seeking to hire a talented Senior Specialty Service Professional. This role is primarily focused on performing specialized Wood Destroying Organism (WDO) treatments, including termite and other complex pest issues, with sales and general pest services as additional responsibilities. This role is expected to demonstrate advanced technical knowledge, deliver high-quality treatments, and ensure customer satisfaction while maintaining the highest standards of professionalism. This position will have the opportunity to sell primarily specialty services (german cockroach, bed bug, termite, rodent and exclusion and insulation in applicable markets) along with of course our traditional services such as general pest control, outdoor package and other ancillary services.

You can communicate at a high level on the biology and behaviors of insects, identify specialty pest infestations and build value through the sales process. In return, being able to service, close sales, and generate revenue for your respective location/Hawx. You will exemplify excellent customer service and professionalism while following a daily schedule of services.

DETAILS

• Full-time hourly position
• $20 - $28 per hour

Requirements

Responsibilities

• Perform specialized WDO treatments (e.g., termite, exclusion, and other advanced services) with precision and in compliance with company and state requirements.
• Provide thorough inspections, identify pest-related issues, and develop effective treatment strategies.
• Execute treatment plans using high-quality and environmentally responsible products.
• Deliver exceptional customer service, educating customers on treatment processes, prevention, and long-term solutions.
• Maintain accurate records of treatments, services performed, and materials used.
• Adhere to KPI’s related to quality service delivery, customer satisfaction, completion of work orders, and revenue contribution.
• Address customer concerns with professionalism and provide effective resolutions through integrated pest management strategies.
• Maintain and care for company equipment, vehicle, gas card, and other assigned resources.
• Support sales efforts by responding to leads, providing recommendations, and closing sales when appropriate.
• Perform general pest control and ancillary services as needed.

Qualifications

TRAITS

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

Skills

• Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
• Problem-solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
• Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Cross-Functional Collaboration: Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
• Task Management: Utilizes task management software (Asana) to organize, track, prioritize, and complete routine tasks.
• Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.

Experience & Other Requirements

• Must pass required background check and drug screening and motor vehicle record.
• Must be 21 years or older w/ valid driver's license
• Must have Field Representative Branch Two and Field Representative Branch Three licenses
• Works well in the presence of all pests
• Physical labor experience (working in outside conditions)
• Ability to bend, lift, sit, stretch, reach, crouch
• Able to lift at least 50 pounds

Benefits

• Medical, dental, vision, life insurance
• 401K with company match
• Pet Insurance
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.