Specialty Service Coordinator

VCA Animal Hospitals, Inc; Rohnert Park (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) retirement plan

Pet care discounts

Professional development

Job summary

VCA Animal Care Center of Sonoma County is seeking a motivated and organized individual to join our team as a Specialty Service Coordinator, focusing on the Surgery Department but cross-trained to support all departments.

Located near Santa Rosa, this 24-hour emergency and specialty hospital has cared for pets and their owners for over 40 years. The role supports doctors, technicians, and clients with scheduling, records, and communication in a fast-paced environment.

Qualifications

• High School Diploma
• Previous experience or training/education working in a veterinary facility
• Computer competency in a variety of platforms
• Able to function with minimal direction, and be flexible in responding to diverse and changing needs
• Able to empathize with clients and listen to them while remaining focused and professional
• Detail and task oriented
• Able to work in a high stress and fast paced environment
• Strong interpersonal communication skills for support of team and clients

Responsibilities

• Appointment management: Communicate with clients prior to appointments and ensure appropriate information is delivered to client
• Obtain all pertinent medical records and radiographs for appointments
• Review medical records for accurateness and completeness
• Engage with client to confirm appointments
• Follow appointment scheduling and cancellation protocol
• Coordinate appointments or procedures with other services if necessary
• Client communication and department tasks: Communicate with clients, assisting them with managing the care of their pets in relation to our hospital and the department
• Monitor internal tasks to the department and complete or forward them to appropriate personnel
• Clear and concise documentation of communication with client

Skills

Interpersonal communication

Empathy

Detail-oriented

High stress tolerance

Flexibility

Education

High School Diploma

Job description

VCA Animal Care Center of Sonoma County (https://https//vcahospitals.com/sonoma-county) is looking for a motivated and organized individual to join our team as a Specialty Service Coordinator. This position will focus on the Surgery Department, but will be cross trained to support all departments.

Located near Santa Rosa, VCA Animal Care Center of Sonoma County is a 24-hour emergency and specialty hospital that has been caring for the pets of our community for over 40 years. We value a culture of teamwork with a positive and fun work environment. We are committed to excellence and exemplary care of pets and their human companions. We can only achieve this commitment through our passionate and dedicated team. Our leadership team is devoted to maintaining a supportive and compassionate work environment.

Our ideal individual would be very familiar and comfortable with veterinary medicine and is looking to build new skills and knowledge while supporting in an administrative position.

Compensation

$23-$26/hr, FT, Monday through Friday, 9AM to 5:30PM

Job Summary

• Assist doctor and other hospital staff by organizing and managing the departments patient schedule.

• Work closely with clients to help them navigate their pets care with the neurology department

• Handles administrative procedures for doctors and technicians/assistants.

Education, skills and experience

• High School Diploma

• Previous experience or training/education working in a veterinary facility

• Computer competency in a variety of platforms

• Able to function with minimal direction, and be flexible in responding to diverse and changing needs

• Able to empathize with clients and listen to them while remaining focused and professional

• Detail and task oriented

• Able to work in a high stress and fast paced environment

• Strong interpersonal communication skills for support of team and clients

Typical daily responsibilities

Appointment management

• Communicate with clients prior to appointments and ensure appropriate information is delivered to client

• Obtain all pertinent medical records and radiographs for appointments

• Review medical records for accurateness and completeness

• Engage with client to confirm appointments

• Follow appointment scheduling and cancellation protocol

• Work in collaboration with Client Service Representatives to schedule appointments and procedures

• Coordinate appointments or procedures with other services if necessary

Client Communication and department tasks

• Communicate with clients, assisting them with managing the care of their pets in relation to our hospital and the department.

• Monitor internal tasks to the department and complete or forward them to appropriate personnel.

• Clear and concise documentation of communication with client

Physical requirements

• Required to stand, walk and sit; talk or hear, both in person and by telephone; Occasionally required to stoop, kneel, bend, crouch and lift up to 25 pounds.

Why Join The VCA Animal Care Center family?

VCA is a community of dedicated professionals that will encourage you to explore everything a veterinary career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining our team:

• Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.

• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.

• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.

• Financial Support: 100% employer-paid short-term and long-

• Protection: Access to the Better Together Fund for crisis support in qualifying situations.

• Perks: Rabies prophylaxis vaccine and titer testing.

• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.

• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.

• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.

• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.

• Freebies: Free NAVTA membership and a free subscription to Plumb’s.

• Programs: Leadership development and mentorship programs.

• Retirement: 401(k) retirement savings plan with increasing employer contribution.

• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.

• Pet Care Perks: Generous pet care discounts and VIP programs.

• Advisory Services: Student loan advisory services, tools, and resources.

• Legal Resources: Access to legal resources for common legal services.

• Transfer Opportunities: Nationwide hospital transfer opportunities.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com