Specialty Scheduler - Colorectal Practice

Carilion Clinic; Roanoke (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, & vision benefits

Employer funded pension plan

Paid time off

Wellbeing resources

Job summary

Carilion Clinic in Roanoke, VA is seeking a Specialty Scheduler for the Colorectal Practice to manage multiple providers’ surgery schedules and prepare packets for facilities. You will consistently deliver strong customer service and accurate patient information communication, supporting coordinated pre- and post-operative care.

The role requires strong computer skills, keyboarding, and attention to detail, with familiarity in medical terminology and CPT coding preferred.

Qualifications

• High School diploma or equivalent required.
• Computer and word processing knowledge and experience required.
• Keyboarding skills are essential.
• Medical terminology preferred.
• Knowledge of CPT coding preferred.
• Effective interpersonal, communication and teamwork skills required.
• Must successfully complete orientation and competency validation for position.
• Above average organizational skills with attention to detail in work.
• Strong reading, writing, spelling, grammar, punctuation and mathematical calculations.
• Maintains composure under pressure and diffuses tension through effective communication.

Responsibilities

• Communicates with providers and team members about appointments and surgery information for specific patients.
• Performs patient interviews to assess pre-operative needs based on guidelines.
• Answers calls, screens messages, and provides information to patients and others in a timely fashion.
• Posts surgical case information and distributes patient information to key staff.
• Coordinates pre-/post-surgical care, including appointments, lab work, and education.
• Ensures proper equipment is available for surgery by coordinating with reps and management.
• Manages block time usage and communicates with other schedulers to release or utilize open time.
• Maintains OR utilization reports for Carilion Clinic facilities and affiliated centers.
• Documents surgery details in physician calendars and updates demographics as needed.
• Assists with scheduling tests and outside physicians if applicable.
• Completes authorization or works with authorization team to ensure pre-certification.
• Communicates with Financial Counselors regarding surgeries.

Skills

Computer skills

Keyboarding

Medical terminology

Interpersonal skills

Attention to detail

Education

High School diploma or equivalent

Job description

Job Title: Specialty Scheduler - Colorectal Practice

Description

Employment Status: Full time

Shift: Day (United States of America)

Facility: 3 Riverside Cir - Roanoke CP01 Carilion Medical Center.

Requisition Number: R162606 Specialty Scheduler - Colorectal Practice (Open)

How You’ll Help Transform Healthcare: This is Carilion Clinic … An organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. The Specialty Scheduler manages multiple providers surgery schedules. Prepares surgery packets for physicians to take to surgical facilities. Consistently delivers the best in customer service and patient care. Accurately and efficiently communicates patient information as directed and provides information regarding patient to appropriate as necessary. As a team member, demonstrates respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.

The Specialty Scheduler

• Constantly communicates with providers and team members regarding appointments and surgery information on specific patients. Works with department leadership to manage daily flow of activities.Owns communication changes, updates to all departments ensuring quality, efficient care is established. Works with interdisciplinary teams on a daily basis.
• Performs patient interview to assess pre-operative needs based on anesthesia and physician-specific guidelines
• Answers telephone calls, screens calls, takes messages and provides information to patients and others in a timely fashion. Works with interdisciplinary teams on a daily basis to coordinate the patient’s surgical care.
• Posts surgical case information at operating facilities. Documents patient information and distributes to key staff in other facilities by fax, phone or email.
• Coordinates pre-/post-surgical care for patients including but not limited to: Pre-operative appointments (lab work, medical clearance, History and Physicals, etc.), education classes, and post-operative care. Notifies patients of all surgery-related appointments in writing. Documents in patient medical record.
• Ensures proper equipment is available for surgery by contacting surgical reps, material management and case documentation.
• Manages the usage of assigned block time and communicates with other surgery schedulers to identify and release or utilize open time. Implements appropriate actions related to cancellations
• Maintains OR Utilization report for Carilion Clinic operating facilities, ambulatory surgery centers and other surgical facilities utilized by physicians
• Documents surgery or procedural information on individual physician calendars in e-mail system or as preferred by physicians. Updates demographics as needed
• Assists with the scheduling of tests and outside physicians if applicable.
• Completes authorization or works with the authorization team to ensure pre-certification is completed.
• Communicates with Financial Counselors regarding any surgeries as it applies to the process.

What We Require:

Education: High School diploma or equivalent education required.

Experience: N/A

Licensure, Certification, and/or Registration: N/A

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job‑related tasks other than those specifically presented in this description.

Compensation Range:

$18.70 - $26.18

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well‑being at Carilion Clinic

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That’s why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life - at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E‑Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies