Specialty Pharmacy Technician - 2nd Shift (1:30p-10:00p EST)

Shields Health Solutions; Springfield (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Shields Health Solutions in Springfield, MA is seeking an experienced Certified Pharmacy Technician (CPhT) for 2nd shift to provide hands-on support to pharmacists and patients across the full spectrum of specialty pharmacy services.

Candidates must be nationally certified and registered in their state, with at least 1 year of technician experience. The role emphasizes accuracy, confidentiality, and collaborative care within a fast-growing healthcare organization.

Qualifications

• Must be nationally certified as a Certified Pharmacy Technician (CPhT) and registered in the state of employment.
• Active Pharmacy Technician registration in the state of employment.
• 1+ year of Pharmacy Technician experience.
• High School Diploma or GED.

Responsibilities

• Interpret, enter, and process prescriptions accurately.
• Clarify prescription orders with pharmacists and healthcare providers.
• Label, fill, and prepare prescriptions for pharmacist verification.
• Perform pharmaceutical calculations.
• Handle medications requiring special storage, including refrigerated and hazardous medications.
• Prepare medications for patient and departmental delivery.
• Answer, resolve, and triage inbound patient inquiries.
• Conduct medication adherence and therapy follow‑up outreach.
• Secure refill authorizations and prescriptions.
• Resolve insurance issues and assist patients with financial assistance programs.
• Maintain pharmacy inventory, including ordering and receiving medications.
• Perform data entry, claim adjudication, and follow‑up activities.
• Manage and update pharmacy records and databases.
• Identify trends, solve problems, and support process improvement initiatives.

Skills

Phone & customer service

Organizational skills

Attention to detail

Interpersonal skills

Data confidentiality

Team collaboration

Problem solving

Education

CPhT certification (national)

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Job description

Specialty Pharmacy Technician - 2nd Shift (1:30p-10:00p EST)

Springfield, MA

Shift: Monday-Friday | 1:30 PM - 10:00 PM

Make an Impact in Specialty Pharmacy

We are seeking an experienced Certified Pharmacy Technician (CPhT) to provide hands‑on support to patients and pharmacists through a full continuum of medication adherence and specialty pharmacy services. This role is ideal for a motivated, patient-focused professional seeking a long‑term career path with a fast‑growing healthcare organization.

Candidates must be nationally certified and registered as a Pharmacy Technician in their state of employment.

Key Responsibilities

• Interpret, enter, and process prescriptions accurately
• Clarify prescription orders with pharmacists and healthcare providers
• Label, fill, and prepare prescriptions for pharmacist verification
• Perform pharmaceutical calculations
• Handle medications requiring special storage or handling, including refrigerated and hazardous medications
• Prepare medications for patient and departmental delivery
• Answer, resolve, and triage inbound patient inquiries
• Conduct medication adherence and therapy follow‑up outreach
• Secure refill authorizations and prescriptions
• Resolve insurance issues and assist patients with financial assistance programs
• Maintain pharmacy inventory, including ordering and receiving medications
• Perform data entry, claim adjudication, and follow‑up activities
• Manage and update pharmacy records and databases
• Identify trends, solve problems, and support process improvement initiatives
• Collaborate with internal stakeholders to drive operational excellence
• Maintain strict confidentiality of patient and company information
• Participate in continuing education and professional development
• Other duties as assigned

Qualifications

Required

• Active Pharmacy Technician registration in the state of employment
• National certification as a Certified Pharmacy Technician (CPhT) or equivalent
• High School Diploma or GED
• 1+ year of Pharmacy Technician experience

Preferred

• 5+ years of Pharmacy Technician experience
• Specialty pharmacy or medication adherence experience

If additional state registration or certification is required at hire, candidates must obtain and maintain those credentials within a mutually agreed-upon timeframe. Continued employment is contingent upon meeting certification requirements.

Skills & Attributes

• Strong phone, communication, and customer service skills
• Advanced proficiency in Microsoft Office, particularly Excel and Word
• Ability to learn new pharmacy systems and database applications quickly
• Strong organizational, analytical, and interpersonal skills
• Exceptional attention to detail and quality
• Dependable, empathetic, and patient-focused
• High integrity with the ability to handle sensitive information confidentially
• Self‑motivated team player with excellent communication skills

Why Join Us?

Join a growing specialty pharmacy organization where your work directly supports patient outcomes, medication adherence, and quality care. If you're an experienced Pharmacy Technician, Certified Pharmacy Technician (CPhT), or Specialty Pharmacy Technician seeking a rewarding and stable opportunity, we'd love to connect with you.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre‑employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].