Specialty Pharmacy Technician

Banner Health; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Banner Health is seeking a Specialty Pharmacy Technician to support Banner Family Pharmacy - Specialty Care in downtown Phoenix, AZ. This full-time role (40 hours) on Day shift involves data entry, dispensing, insurance billing, and patient-facing duties with emphasis on specialty medications.

Responsibilities include assisting with claims, maintaining records for accreditation, and delivering exceptional patient service in an outpatient setting. Prior specialty experience preferred.

Qualifications

• Pharmacy Technician license and active certification (AZ if applicable).
• Minimum 1 year of pharmacy technician experience.
• Ability to complete 160 hours of on-the-job training.
• Strong customer service and problem-solving skills.
• Basic arithmetic using a calculator.

Responsibilities

• Assist specialty pharmacist with preparation, dispensing, and compounding.
• Process orders and setup delivery for specialty patients.
• Assist with claims processing, inventory management, reporting for URAC accreditation.
• Provide adherence management and patient outreach via call center.
• Collaborate with pharmacists and Fulfillment Center for patient experience.
• Follow policies and regulatory requirements.

Skills

Customer service

Problem solving

Mathematical calculations

Education

Pharmacy Technician license/certification

Pharmacy Intern license

Job description

Primary City/State: Phoenix, Arizona

Department Name: BFP-Bldg 1441

Work Shift: Day

Job Category: Pharmacy

Innovation and highly trained staff. Our Pharmacy team members play a critical role in ensuring the best care for our patients. Join a nationally recognized leader that values excellence and begin making a difference in people's lives.

Our Specialty Pharmacy Technicians support Banner Family Pharmacy - Specialty Care in downtown Phoenix, AZ. Our specialty care department is responsible for providing direct patient care to patients and their caregivers by assisting with financial assistance and prior authorizations. As a Specialty Pharmacy Technician, you will have the opportunity to work in an outpatient Retail Specialty Pharmacy, handling all aspects of Pharmacy practice, including patient-facing retail duties, with an emphasis on Specialty medications and Disease states. These duties might include, but are not limited to, data entry, filling prescriptions, insurance billing, and point of sale operation. Previous experience in specialty pharmacy is preferred.

We are looking for aSpecialty Pharmacy Technician to join our team at Banner Medical Institute Pharmacy located at 1441 N 12th Street in Phoenix, AZ!This is a full time position, 40 hours per week. Monday-Friday on Day Shift, hours of 8:30AM - 5PM. The Pharmacy is closed on weekends and federal holidays.

Hire On Incentive up to $2,500 available. Recruiter to provide these details during the interview process.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY

This position will assist the specialty pharmacist with preparation, compounding and dispensing of medications, non-clinical specialty assessments, order processing, and delivery setup for patients receiving prescription services from the Specialty Pharmacy. Assisting the specialty pharmacists with claims processing, inventory management, and all necessary reporting requirements to maintain URAC Specialty Pharmacy Accreditations and access to a network of limited distribution drugs.

CORE FUNCTIONS

1. 1. Enroll selected patients in specialty pharmacy services. Communicate with patient and utilize electronic medical record to gather all relevant medical, demographic, and insurance information and input patient into Specialty Pharmacy software platform.
2. 2. Work in a call center environment and communicate effectively with patients over the phone to overcome financial barriers to treatment. Communicate complex billing issues to patients in a manner easily understood.
3. 3. Provide adherence management and adherence improvement services to patients of the Specialty Pharmacy.
4. 4. Assist, provide, and maintain records for accreditation, licensure, manufacturer limited distribution agreements, payer contracts, and REMS programs as required.
5. 5. Assist with expanding scope and continuous quality improvement initiatives across specialty pharmacy services.
6. 6. Work collaboratively with specialty pharmacists and Fulfillment Center team to ensure an excellent patient experience.
7. 7. Prepare, dispense, and compound appropriate amount of medication under the direct supervision of a pharmacist, and accurately deliver medication to the patient.
8. 8. Follow policies, procedures, and regulatory requirements and perform other work assignments.

MINIMUM QUALIFICATIONS

Requires Pharmacy Technician licensure and active Pharmacy Technician certification OR Pharmacy Intern licensure in the state of practice. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

Minimum of one year of pharmacy technician experience required. Ability to attend and successfully complete 160 hours of on the job training required. Strong customer service focus, superior problem-solving abilities required. Ability to complete moderate to difficult mathematical calculations using a hand-held calculator required.

BSS Registry Team members and Travelers are not eligible to drive on behalf of Banner and are not required to possess a valid driver's license or be eligible for coverage under the company's auto insurance policy.

PREFERRED QUALIFICATIONS

Associates or bachelor's degree in business, healthcare or related field preferred.

Proficiency and experience with third party claims adjudication and claims rejection reconciliation preferred.

Proficiency and experience with non-sterile, sterile and hazardous drug compounding preferred.

Work experience which demonstrates analytical ability, judgment and interpersonal skills in pharmacy or healthcare preferred.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.