Specialty Pharmacy Technician

Banner Health Corporate; Scottsdale (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Banner Health in Scottsdale, Arizona is seeking a Pharmacy Technician to support the Specialty Pharmacy team with preparation, compounding and dispensing of medications for patients. You will assist with claims processing, inventory, and reporting to maintain accreditations, while coordinating with pharmacists and fulfillment staff to ensure a smooth patient experience.

The role requires pharmacy licensure or intern licensure in the state and at least one year of experience, with on-the-job

Qualifications

• Pharmacy technician licensure and active certification or intern licensure in state.
• Minimum 1 year of pharmacy technician experience.
• Ability to complete 160 hours of on-the-job training.
• Strong customer service focus and problem-solving abilities.
• Ability to perform moderate to difficult math calculations with a handheld calculator.

Responsibilities

• Enroll selected patients in specialty pharmacy services and input data into Specialty Pharmacy software.
• Work in a call center to address patient questions and financial barriers to treatment.
• Provide adherence management and support to patients.
• Maintain records for accreditation, licensure, payer contracts, and REMS programs.
• Assist with quality improvement initiatives across specialty pharmacy services.
• Collaborate with specialty pharmacists and Fulfillment Center teams for a positive patient experience.
• Prepare, dispense, and deliver medications under pharmacist supervision.
• Follow policies and regulatory requirements and perform other tasks.

Skills

Customer service

Problem solving

Mathematical calculations

Education

Pharmacy licensure or intern licensure

Job description

Primary City/State: Scottsdale, Arizona Department Name: BFP-Scottsdale Health Center Work Shift: Day Job Category: Pharmacy Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. New location to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey. Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning. The schedule for this role is Monday - Friday 8AM - 5PM. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY

This position will assist the specialty pharmacist with preparation, compounding and dispensing of medications, non-clinical specialty assessments, order processing, and delivery setup for patients receiving prescription services from the Specialty Pharmacy. Assisting the specialty pharmacists with claims processing, inventory management, and all necessary reporting requirements to maintain URAC Specialty Pharmacy Accreditations and access to a network of limited distribution drugs.

CORE FUNCTIONS

• 1. Enroll selected patients in specialty pharmacy services. Communicate with patient and utilize electronic medical record to gather all relevant medical, demographic, and insurance information and input patient into Specialty Pharmacy software platform.
• 2. Work in a call center environment and communicate effectively with patients over the phone to overcome financial barriers to treatment. Communicate complex billing issues to patients in a manner easily understood.
• 3. Provide adherence management and adherence improvement services to patients of the Specialty Pharmacy.
• 4. Assist, provide, and maintain records for accreditation, licensure, manufacturer limited distribution agreements, payer contracts, and REMS programs as required.
• 5. Assist with expanding scope and continuous quality improvement initiatives across specialty pharmacy services.
• 6. Work collaboratively with specialty pharmacists and Fulfillment Center team to ensure an excellent patient experience.
• 7. Prepare, dispense, and compound appropriate amount of medication under the direct supervision of a pharmacist, and accurately deliver medication to the patient.
• 8. Follow policies, procedures, and regulatory requirements and perform other work assignments.

MINIMUM QUALIFICATIONS

• Requires Pharmacy Technician licensure and active Pharmacy Technician certification OR Pharmacy Intern licensure in the state of practice. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire. Minimum of one year of pharmacy technician experience required. Ability to attend and successfully complete 160 hours of on the job training required. Strong customer service focus, superior problem-solving abilities required. Ability to complete moderate to difficult mathematical calculations using a hand-held calculator required. BSS Registry Team members and Travelers are not eligible to drive on behalf of Banner and are not required to possess a valid driver's license or be eligible for coverage under the company's auto insurance policy.

PREFERRED QUALIFICATIONS

• Associates or bachelor's degree in business, healthcare or related field preferred.
• Proficiency and experience with third party claims adjudication and claims rejection reconciliation preferred.
• Proficiency and experience with non-sterile, sterile and hazardous drug compounding preferred.
• Work experience which demonstrates analytical ability, judgment and interpersonal skills in pharmacy or healthcare preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

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