Specialty Pharmacy Technician

shieldshealthsolutions; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Shields Health Solutions in Jacksonville, FL is seeking an experienced pharmacy technician registered in Florida to join our team. This hands-on role provides integrated support to patients and pharmacists, delivering a full continuum of medication adherence care.

You will interpret prescriptions, assist with insurance, manage inventories, and communicate with patients by phone to improve outcomes. Proficiency with Microsoft Office and strong organizational skills are essential.

Qualifications

• 1+ years of experience in pharmacy or healthcare support.
• Florida registered pharmacy technician or eligible to register.
• High school diploma or GED required.

Responsibilities

• Interpret and enter prescriptions accurately.
• Clarify orders with pharmacist or clinician.
• Label and fill prescriptions for verification.
• Perform pharmaceutical calculations.
• Assist with insurance issues and patient financial aid.
• Maintain pharmacy inventory and ordering.
• Respond to patient inquiries and provide adherence support.

Skills

Phone skills

MS Excel

MS Word

Database skills

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Purpose

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on\" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be registered as a technician with the State of Florida.

Job Duties

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Skills

strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must

Traits

Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other

energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Experience/ Education

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent preferred not required. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required 1+ years, Preferred 5+ years' experience as a Pharmacy Technician
• Education: High school diploma or GED required

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy .

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].