Specialty Liability Claims Lead

American Family Insurance; Denver (CO); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) + Pension

Annual incentive

Paid holidays

Paid time off

Student loan repayment

Paid family leave

Home-based role with office proximity

Job summary

American Family Insurance in Denver seeks a senior leader to direct a claim adjusting team focused on liability claims. You will guide desk adjusters, set goals, and drive results from a primarily home-based role near one of our office locations.

You will ensure compliance with policy terms, laws, and company standards while mentoring staff and coordinating with field and desk teams. Relocation support is available for eligible candidates.

Qualifications

• Experience leading claim adjusting teams.
• Proven ability to manage liability claims.
• Knowledge of local laws and corporate guidelines.
• Strong communication and performance feedback skills.

Responsibilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develop and shares innovative and effective solutions for dealing with problems, situations and conflicts.
• Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Follow Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handle complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establishes, communicates, and implements departmental plans, objectives, and strategies.
• Participate as member of the management team.

Skills

Leadership

Customer-driven solutions

Independent work

Property & casualty insurance

Team management

Conflict resolution

Job description

American Family Insurance in Denver seeks a senior leader to direct a claim adjusting team focused on liability claims. You will guide desk adjusters, set goals, and drive results from a primarily home-based role near one of our office locations.

You will ensure compliance with policy terms, laws, and company standards while mentoring staff and coordinating with field and desk teams. Relocation support is available for eligible candidates.