Senior Homeowners Liability Claims Leader (Hybrid)

American Family Insurance Agency Staff; Phoenix (AZ); Hybrid; USD 113,000 - 194,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off 23 days

Student loan repayment

Paid-family leave

Comprehensive health benefits

Job summary

American Family Insurance is seeking a senior leader to oversee a team of frontline managers handling homeowners liability and third-party claims.

This hybrid role requires coordinating with a Director of Adjusting Services and visiting multiple office locations within a 35-50 mile radius, including Phoenix, to support operations. You will drive performance, ensure regulatory compliance, manage the annual budget, and lead improvements while mentoring staff.

Qualifications

• 5+ years of experience in senior claims leadership or management.
• Thorough understanding of policy language and underwriting intent.
• Licensing in property and casualty claims.

Responsibilities

• Lead a team of frontline managers to deliver high-quality claims handling.
• Set goals, provide feedback, and support development and performance reviews.
• Oversee budgets, process improvements, and staff training.
• Ensure compliance with laws, regulations, and company standards.

Skills

Leadership

Claims knowledge

Regulatory compliance

Job description

American Family Insurance is seeking a senior leader to oversee a team of frontline managers handling homeowners liability and third-party claims.

This hybrid role requires coordinating with a Director of Adjusting Services and visiting multiple office locations within a 35-50 mile radius, including Phoenix, to support operations. You will drive performance, ensure regulatory compliance, manage the annual budget, and lead improvements while mentoring staff.