Specialty Care Representative - Bilingual

Coordinated Care Network; Fort Lauderdale (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Coordinated Care Network seeks a Specialty Care Representative - Bilingual in Fort Lauderdale to manage a caseload of diverse patients, coordinate care with pharmacists and providers, and support medication adherence and access.

The ideal candidate will be fluent in English and Spanish, hold a Pharmacy Technician license, or be willing to pursue trainee registration, with healthcare experience and strong communication skills.

Qualifications

• Effective verbal and written communication in English and Spanish is required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Bachelor’s degree in social work is preferred; HS diploma or equivalent is required.
• Two years of health care or pharmacy experience is preferred.
• Experience with HIV/AIDS or at-risk patients is preferred.
• Strong interpersonal and organizational skills are essential for this role.

Responsibilities

• Manage a caseload of 350-400 patients from diverse populations living with mental health issues, substance use, HIV, or related psychosocial stressors.
• Contact patients monthly to ensure adherence to medications and care management.
• Build relationships with patients through empathy, active listening, courtesy, and understanding.
• Serve as liaison between patients and healthcare team, triaging medical, psychological, and social issues with pharmacists, doctors, clinics, or providers.
• Collaborate with providers to overcome barriers to care.
• Process medications for fulfillment, sort queued items, and match refills for processing.
• Record all communications with patients, staff, clinics, doctors and insurance agencies.
• Adhere to policies for Specialty HIV program; perform other duties as assigned.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Interpersonal skills

Time management

Multitasking

Independent and team work

Cultural sensitivity

Attention to detail

Relationship building

Education

Pharmacy Technician license (unrestricted)

Temporary Pharmacy Technician Trainee registration (state)

Bachelor’s degree in social work (preferred)

High School Diploma or equivalent

Health care or pharmacy experience (2+ yrs, preferred)

Experience with HIV/AIDS or at-risk patients (preferred)

Job description

Position:Specialty Care Representative - Bilingual

Location: Fort Lauderdale, FL

Job Id:115

# of Openings:1

Specialty Care Representative - Bilingual

Education & Experience Requirements

• Effective verbal and written communication skills in both English and Spanish, required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Bachelor’s degree in social work, preferred. High School Diploma or equivalent, required.
• Two (2) years of experience in a health care or pharmacy setting, preferred.
• Experience working with clients living with HIV/AIDS or at-risk patients.
• A high level of interpersonal skills to affect positive outcomes.
• Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
• Excellent time management and organizational skills.
• Detailed oriented and able to multitask.
• Ability to work independently, as well as, in a interdisciplinary team setting.

Essential Functions & Responsibilities

• Manage a case load of 350-400 patients of a diverse population living with mental health issues, substance abuse issues, and/or diseases such as HIV, and psychosocial stressors.
• Contact patients monthly to ensure adherence to medication regimen and encourage management of healthcare through proactive work/support.
• Develop relationships with patients built on integrity and loyalty. Meetings patients where they are through care skills such as empathy, active listening, courtesy, and understanding.
• Serve as a liaison between patients and healthcare team, triaging medical, psychological, and social issues with pharmacists, doctors, clinics, and/or appropriate provider(s).
• Collaborate with providers to help clients overcome barriers to care.
• Process medications for fulfillment, sort queued items and match refills for processing.
• Locate refills that have not been obtained from initial requests and shipped packages not delivered at expected time.
• Conduct follow-ups with unreachable patients and patients with an overstock of medication.
• Record all communication/ events concerning any/all communication with patients, staff, clinics, doctors and insurance agencies at all times.
• Implement and adhere to the policies and procedures for Specialty HIV program.
• All other duties assigned by Program Manager of Client & Patient Services.

Physical Requirements / Working Conditions / Behavioral Expectations

• Ability to utilize equipment including but not limited to: Telephone, Computer, Designated software(s), Basic office Software (MS word, Excel), Printers, Calculators, Facsimile Machines and other Pharmacy Equipment.
• Ability to walk, stand, sit and reach on a frequent basis.
• 15% Travel (within state and out of state).
• Ability to work independently and in a team environment.
• Ability to listen, record, and type data quickly and accurately.
• Ability to collect and analyze data and verbal information to reach logical conclusions.
• Presents a positive image of himself/herself and of the Company, exhibiting behaviors which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance.
• Demonstrates sensitivity for the needs of others by showing appreciation and respect for the dignity of all persons.
• Takes necessary measures to assure work area and the Company, as a whole, is kept safe, neat, clean, and professional.