Specialty Care Representative - Bilingual

CCN Pharmacy; Fort Lauderdale (FL); On-site; USD 42,000 - 59,000; Full time

Job summary

CCN Pharmacy seeks a dedicated professional to manage care for diverse patients, including those living with HIV/AIDS. You will support medication adherence, liaise with the healthcare team, and help navigate barriers to care.

The role emphasizes interdisciplinary collaboration, strong communication, and meticulous data handling. Travel up to 15% within and out of state may be required, and a valid pharmacy technician registration is essential.

Qualifications

• Effective verbal and written communication skills in English and Spanish.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or willing to apply for temporary registration as a Pharmacy Technician Trainee in the state of employment.
• High School Diploma or equivalent required; Bachelor’s degree in social work preferred.
• Two years of experience in a health care or pharmacy setting preferred.
• Experience working with clients living with HIV/AIDS or at-risk patients.
• Strong interpersonal skills to affect positive outcomes.

Responsibilities

• Manage a caseload of 350–400 patients from diverse backgrounds.
• Contact patients monthly to ensure medication adherence.
• Serve as a liaison between patients and healthcare team.
• Collaborate with providers to overcome barriers to care.
• Process medications for fulfillment and match refills.

Skills

Bilingual English/Spanish

Interpersonal skills

Time management

Multitasking

Education

High School Diploma or equivalent

Bachelor’s degree in social work (preferred)

Tools

MS Word

MS Excel

Job description

• Effective verbal and written communication skills in both English and Spanish, required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Bachelor’s degree in social work, preferred. High School Diploma or equivalent, required.
• Two (2) years of experience in a health care or pharmacy setting, preferred.
• Experience working with clients living with HIV/AIDS or at-risk patients.
• A high level of interpersonal skills to affect positive outcomes.
• Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
• Excellent time management and organizational skills.
• Detailed oriented and able to multitask.
• Ability to work independently, as well as, in a interdisciplinary team setting.

Education & Experience Requirements

• Effective verbal and written communication skills in both English and Spanish, required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Bachelor’s degree in social work, preferred. High School Diploma or equivalent, required.
• Two (2) years of experience in a health care or pharmacy setting, preferred.
• Experience working with clients living with HIV/AIDS or at-risk patients.
• A high level of interpersonal skills to affect positive outcomes.
• Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
• Excellent time management and organizational skills.
• Detailed oriented and able to multitask.
• Ability to work independently, as well as, in a interdisciplinary team setting.

Essential Functions & Responsibilities

• Manage a case load of 350-400 patients of a diverse population living with mental health issues, substance abuse issues, and/or diseases such as HIV, and psychosocial stressors.
• Contact patients monthly to ensure adherence to medication regimen and encourage management of healthcare through proactive work/support.
• Develop relationships with patients built on integrity and loyalty. Meetings patients where they are through care skills such as empathy, active listening, courtesy, and understanding.
• Serve as a liaison between patients and healthcare team, triaging medical, psychological, and social issues with pharmacists, doctors, clinics, and/or appropriate provider(s).
• Collaborate with providers to help clients overcome barriers to care.
• Process medications for fulfillment, sort queued items and match refills for processing.
• Locate refills that have not been obtained from initial requests and shipped packages not delivered at expected time.
• Conduct follow-ups with unreachable patients and patients with an overstock of medication.
• Record all communication/ events concerning any/all communication with patients, staff, clinics, doctors and insurance agencies at all times.
• Implement and adhere to the policies and procedures for Specialty HIV program.
• All other duties assigned by Program Manager of Client & Patient Services.

Physical Requirements / Working Conditions / Behavioral Expectations

• Ability to utilize equipment including but not limited to: Telephone, Computer, Designated software(s), Basic office Software (MS word, Excel), Printers, Calculators, Facsimile Machines and other Pharmacy Equipment.
• Ability to walk, stand, sit and reach on a frequent basis.
• 15% Travel (within state and out of state).
• Ability to work independently and in a team environment.
• Ability to listen, record, and type data quickly and accurately.
• Ability to collect and analyze data and verbal information to reach logical conclusions.
• Presents a positive image of himself/herself and of the Company, exhibiting behaviors which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance.
• Demonstrates sensitivity for the needs of others by showing appreciation and respect for the dignity of all persons.
• Takes necessary measures to assure work area and the Company, as a whole, is kept safe, neat, clean, and professional.