Specialty Care Center Flow Facilitator

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); Vor Ort; USD 63.000 - 80.000; Vollzeit

Zusammenfassung

Children's Hospital of Philadelphia (CHOP) is seeking a skilled SCC Flow Facilitator to advocate for patient flow and efficient room utilization. The role works in collaboration with divisional operations and on-site teams to establish systems that ensure timely, high-quality specialty care visits.

As a change agent, you will monitor room readiness, coordinate allocations, and help reduce delays by leveraging data sources to drive throughput improvements.

Qualifikationen

• Minimum of 3 years in healthcare administration and/or building operations.
• Experience with scheduling workflows (HER scheduling familiarity) preferred.
• Two or more years in scheduling and room management.
• Familiarity with EPIC/QGenda systems preferred.

Aufgaben

• Facilitate cross-divisional communication to reduce silos and improve room sharing.
• Establish systems for safe, efficient patient flow and room utilization.
• Monitor site capacity, patient movement, and flow challenges.
• Participate in meetings to review visit volumes and optimize room allocation.
• Coordinate with divisions to allocate space for new clinics.
• Track room assignment changes and communicate updates to stakeholders.
• Collaborate with clinical teams to optimize scheduling and rooming methods.
• Review future clinic days to anticipate issues and implement solutions.

Kenntnisse

Healthcare operations

Scheduling coordination

Interdivisional collaboration

Project management

Data-driven

Attention to detail

Negotiation & change management

Ausbildung

High School Diploma/GED

Bachelor's Degree

Tools

EPIC

QGenda

Jobbeschreibung

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

SHIFT:
Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Specialty Care Center Flow Facilitator (SCC FF) advocates for patient flow and dynamic room utilization that is in collaboration with divisional operations and on-site teams. Acting as a change agent, the SCC FF ensures safe, efficient specialty care visits by establishing systems and processes that optimize patient throughput.

The SCC FF participates in room assignment decisions, patient flow improvements, and throughput strategies at both divisional and site levels. They monitor patient movement, assess room readiness, and coordinate efficient room allocations. Collaborating with division leadership, site operations, practice managers, and clinical staff, the SCC FF ensures timely throughput and resolves flow issues. Leveraging data sources, they identify opportunities to enhance efficiency and reduce delays.

Schedule

Monday-Friday, 7am-3:30pm (somewhat flexible on timing)

What You Will Do

• Facilitate communication across divisions/clinics to reduce silos, promote room sharing, and enhance collaboration within the SCC.
• Establish and maintain systems that ensure safe, efficient patient flow.
• Continuously monitor room utilization, site capacity, and patient flow challenges.
• Participate in meetings to assess SCC visit volumes, improve flow efficiency, and optimize room allocation.
• Work with divisions to assign space for new or planned clinics.
• Track and communicate room assignment changes to relevant stakeholders.
• Coordinate with local flow facilitators on room readiness and utilization, addressing delays as needed.
• Collaborate with clinical teams to maximize exam room usage by evaluating scheduling functionality and rooming methods.
• Review future clinic days to optimize room assignments, anticipate issues, and implement solutions.
• Act as a change agent in SCC patient flow initiatives
• Other duties as assigned.

Education Qualifications

• High School Diploma/GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

• At least three (3) years of experience in healthcare administration and/or building operations with familiarity with HER scheduling workflows - Required
• At least two (2) years previous experience with scheduling & room management

Systems (EPIC/QGenda) - Preferred

Skills and Abilities

• Strong/Advanced computer skills. (Required proficiency)
• Persuasive; gains support and commitment; mobilizes people to take action. (Required proficiency)
• Fosters positive attitude, team spirit and trust. (Required proficiency)
• Ability to collaborate with stakeholders at all levels (Required proficiency)
• Ability to manage multiple projects simultaneously to meet department objectives and deadlines consistently, set priorities, and work independently. (Required proficiency)
• Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems. (Required proficiency)
• Excellent attention to detail. (Required proficiency)
• Knowledge of scheduling systems (EPIC/QGenda) (Preferred proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

Learn more.

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SALARY RANGE

$62,900.00 - $80,200.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.