Hospital Operations & Flow Supervisor, Full -Time

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 107,000 - 142,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) seeks a nursing leader for a full-time role at the Philadelphia campus. The position supports hospital flow and clinical operations with rotating shifts, under strong nursing leadership.

Requirements include a Bachelor's in Nursing, five years of nursing leadership experience, PA RN license, and BLS. Master’s in Nursing is preferred. The role emphasizes patient safety, staff development, and collaboration across care teams.

Qualifications

• Bachelor's in Nursing required; Master's preferred for leadership track.
• At least five years of nursing experience with leadership responsibility.
• Experience as a unit leader or charge nurse is preferred.

Responsibilities

• Oversee organizational safety and clinical operations and staff supervision.
• Lead unit-based quality improvement initiatives to improve care outcomes.
• Ensure efficient patient throughput and collaboration with physicians, patients, families and staff.
• Manage staffing, scheduling, and resource utilization to support hospital operations.

Skills

Leadership

Critical thinking

Communication skills

Problem solving

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing (Preferred)

Tools

Kronos

EPIC

Optilink

Job description

SHIFT:

Rotating (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This is a full-time opportunity, 40 weekly hours at the Philadelphia campus. Position supports hospital flow and clinical operations. Shifts are 50/50 Rotating in order to support needs of hospital operations. Strong and direct nursing leadership experience required.

Responsible for oversight of organizational safety and clinical operations as well as flow. This position provides leadership and direct day to day effective supervision of staff. Acts as a liaison with physicians, patients, families and staff. Schedules personnel and makes patient care recommendations and ensures effective patient throughput activities. Makes administrative decisions, provides direction and authorizes and acts in the absence of the department manager and hospital administration.

What you will do

• Financial Stewardship


• Executes and monitors systems to assure consistent and appropriate resource assignment and utilization.


• Partners with nurse manager to identify and execute annual unit based quality improvement initiatives that result in a measurable impact on quality, cost and resource utilization.


• Assures efficient and cost effective utilization of Hospital resources at the unit level for day to day operations, clinical programming and unit based education.


• Maximizes IT systems to assign staff to meet fluctuations in acuity, census and staffing needs


• Clinical Excellence


• Provide leadership for clinical excellence, personnel management, resource management, fiscal accountability and maintenance of positive working relationships with staff, physicians, managers, patients, their families and the public.


• Assures regulatory compliance i.e., environmental, financial, practice, safety, technological, compliance.


• Partners with Clinical leaders to execute the action plans for measurable continuous improvement in care outcomes.


• Executes unit plans to improve patient/family experience by identifying trends, and establishing systems to improve.


• Ensures staff compliance to systems that promote quality, efficient and cost effective care.


• Resources daily operations to ensure nursing sensitive indicator metrics are at or above the mean of comparison units.


• Identifies opportunities for improvement and develops an action plan to improve patient outcomes.


• Make assessment rounds of all patient care areas throughout the hospital at least once per shift. Provide support, guidance, and education for the staff and assists them as needed.


• Keeps managers and directors apprised of bed capacity and barriers to patient placements, including the need to consider treat & transfer.


• Promote problem identification, investigates hospital incidents, facilitate resolution and follow up and communicate as necessary, assists in documentation of incidents.


• Patient Safety Expert who raises safety concerns timely and appropriately.


• Collaborates with physicians and nurses to assure appropriate patient placement


• Creates efficient flow of patients throughout the hospital


• Assures clinically appropriate inpatient bed assignment


• Reviews clinical information for scheduled and emergent patient admissions.


• Expertise in clinical information systems


• Professional Engagement


• Manages staff performance through coaching, counseling, goal setting, anecdotal and annual appraisals.


• Coordinates with other CHOP care team colleagues to support continuous and measurable improvement in systems and process, further engaging staff in their environment.


• Establishes innovative staff recognition programs that acknowledge staff accomplishment at the unit/program level.


• Assesses individual and team needs and deploys strategies that foster the succession plan for the team.


• Aligns resources to assure comprehensive support of the Shared Governance structure; coaches and facilitates staff participation on unit/departmental councils.


• Creates a unit work climate which achieves high level employment engagement as measured through department specific metrics.


• Responsible for administrative decisions and appropriate escalation of issues to the DON/AOC/POL


• Leads and/or participates in Nursing Department initiatives


• Actively participates in the leadership of the Nursing Department


• Advancing Practice


• Provides opportunities to allow staff to practice at the full scope of their licensure.


• Assists in developing and deploys systems that assure consistent and appropriate resources for patient management.


• Sets goals with employee to support development.


• Supports evidence-based practice by leading and supporting system improvements and measuring outcomes with concise metrics.


• Innovation and Learning


• Supports and resources evidence-based practice planning and implementation of educational program/projects.


• Promotes evidence-based practice and generates research ideas.


• Identifies and participates in the sharing of best practices throughout the department

Education Qualifications

• Bachelor's Degree Nursing Required


• Master's Degree Nursing Preferred

Experience Qualifications

• At least five (5) years nursing experience with leadership responsibility. Required and


• Experience as a unit leader, charge nurse or other relevant patient flow experience. Required


• At least two (2) years in a pediatric setting Preferred

Skills and Abilities

• Critical thinking and decisive judgment


• Ability to work independently


• Strong critical thinking skills


• Ability to resolve issues in a positive manner


• Excellent communication skills, both verbal and written


• Proficient computer skills including MS Office applications and any applicable clinical software (Kronos, EPIC, Optilink)


• Demonstrates the ability to facilitate change


• Planning and organization/long and short term


• Problem solving


• Ability to influence/change agent


• Conflict management


• Adaptability


• Takes initiative


• Excellent leadership ability


• Excellent judgment

Licenses and Certifications

• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required and


• Basic Life Support (BLS) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor Tobacco Statement

SALARY RANGE:

$107,200.00 - $142,100.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.