Specialty Bartender

Gun Lake Casino; Wayland (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is looking for enthusiastic Beverage Team Members to provide exceptional service in a lively casino environment. In this role, you will engage with guests, serve food and beverages, and uphold the highest standards of cleanliness and service. You will be responsible for mastering drink recipes and ensuring a positive guest experience while managing cash transactions. If you thrive in a fast-paced setting and are passionate about delivering unparalleled service, this opportunity is perfect for you!

Qualifications

• Must be Cicerone Beer Server certified within two weeks of hire.
• One year of prior experience preferred in a similar role.

Responsibilities

• Serve food and beverages to Guests while maintaining cleanliness and service standards.
• Prepare and pour drinks accurately and in a timely manner.

Skills

Cicerone Beer Server certification

Basic cocktail knowledge

Effective communication

Cash handling

Time management

Ability to work in high-volume environments

Alcohol service responsibility

Education

High School Diploma or GED

Tools

InfoGenesis POS system

Job description

Serves food and beverages to Guests and Beverage Servers in an “Unsurpassed Service” manner, maintains a clean, attractive environment in accordance with all Company standards, policies, and procedures. Initiates and engages in positive Guest interactions in a professional and courteous manner. Must be Cicerone Beer Server certified.

ESSENTIAL QUALIFICATIONS

EDUCATION

High School Diploma or GED preferred

EXPERIENCE

One (1) year of prior experience preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Must be 18+ years of age.
• Must be a minimum of a certified Cicerone Beer Server within two weeks of hire.
• Demonstrated knowledge of basic cocktail mixtures.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal forms.
• Ability to manage time with minimal supervision.
• Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.
• Must have cash handling experience; responsible for all transactions in a Casino environment.
• Must be TIPS certified or be able to pass within 3 weeks of employment.
• Must be able to work a flexible schedule.
• Must be willing and able to participate in ongoing training.
• Must be able to obtain a Health Card and Alcohol Awareness Card. Must keep all required cards on you during your shift.
• Serve alcohol responsibly in accordance with Alcohol Awareness training.

DUTIES AND RESPONSIBILITIES

• Responsible for practicing, supporting, and promoting Gun Lake Casino’s culture of Guest service and demonstrating Gun Lake’s “Unsurpassed Service” standards at all times.
• Responsible for knowing the types of classes (i.e. well, call, premium, ultra & specialty) and brand names of the products we offer. Must be familiar with the acceptable alternative item to offer a Guest in the event an item ordered is not available.
• Must be able to prepare and pour drinks in a timely manner. Must be able to utilize jigger to measure & pour to Company standards. Must have detailed knowledge and understanding of portion size standards. Must be able to operate all soda, juice, and liquor guns.
• Perform proper shaking standards as determined by the Company.
• Have a thorough understanding and knowledge of all drink recipes and the preparation and garnishment of the drinks. Use appropriate glassware as determined by outlet and/or drink recipes.
• Maintain a clean, properly stocked, and organized bar, lounge, dining area, and side station including, but not limited to all glassware, condiments, and dry goods.
• Verify par levels for all products and equipment needs within the designated work area at the beginning of each shift. Must bring shortages and/or needs to the attention of the manager on duty.
• Be approachable to internal and external Guests. Be able to anticipate Guests’ needs and check on them regularly.
• Deliver all food and beverage items to the Guests in a timely and accurate fashion.
• Inform manager on duty of any Team Member or Guest opportunities.
• Knowledge of Company Safety procedures and emergency evacuation procedures for the Guests and Team Members.
• Must ensure all health and safety regulations are followed. The bartender must maintain required bar cleanliness throughout the shift.
• Have a full understanding and ability to operate all applicable InfoGenesis POS screens. Able to handle Company funds through cash transactions on the POS system in accordance with all Company policies and procedures. Able to maintain accurate and proper comp and cash handling procedures. Ensures there is no co-mingling of funds.
• Handle the chemicals for the glass washing machine in a safe manner. Have knowledge of where the SDS booklet is located for the area.
• Responsible and accountable for all cash variances +/- $5.00.
• Responsible for the verification of all liquor deliveries. Verify the form against the accrual product received and make a notation of items not received. The bartender must notify management of all shortages or overage on the delivery.
• Must run and comply with all closing reports and procedures at the end of the shift in accordance with the Company’s departmental standards.
• Beverage Team Members must be able to answer Guest’s questions and be familiar with all menu items within their outlet. Team Members must practice service standards and appropriate sequence of service for food and beverage service.
• Must maintain “Unsurpassed Service” personal grooming and uniform standards per departmental and Company standards.
• Must maintain proper flow of beverage service to internal and external guests in accordance with all Gun Lake Casino’s standards and cocktail call procedures, in an “Unsurpassed Service” and efficient manner.

PHYSICAL REQUIREMENTS

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Must be capable of lifting up to 50 lbs. with or without assistance.
• Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift.
• Requires manual dexterity to operate job-related equipment.
• Requires normal hearing range.

WORK CONDITIONS

Work is typically in an area that may be unusually hot, cold, and/or noisy and may contain secondhand smoke. Work may be performed in small areas with a 3 ft. high access. Tasks performed from a non-sitting position. Team Members will be required to stand walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of the assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.

INDIAN PREFERENCE

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.