Specialized Operations Associate

060 - Saks & Company LLC; United States; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Job summary

Saks Fifth Avenue Stores (SFA) is seeking a Specialized Operations Associate to oversee the General Office and Jewelry Department operations. You will support daily financial tasks, customer issue resolution, and merchandise processing, ensuring accuracy and efficiency in a fast-paced luxury setting.

The role emphasizes attention to detail, strong communication, and the ability to multi-task across administrative and retail functions.

Qualifications

• Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships.
• Evaluates progress against key performance drivers and assess organizational opportunities and risks.
• Drives positive outcomes through objectives and measures while monitoring progress and results.
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally.

Responsibilities

• Open the General Office: safe, controller, registers and distributing reports.
• Maintain daily functions: morning cash entry, processing deposits, reconciling chargebacks, counting cash.
• Resolve customer issues, internal and external, including researching/billing and packages.
• Process Jewelry operations per standards: receipts, transfers, price changes, RTVs, returns, repairs, and vendor communications.
• Assist on floor as needed and support inventory and audits.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Confidentiality

Tools

Google Workspace

MS Office

Job description

What This Position is All About

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

Who You Are

• Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
• Evaluates progress against key performance drivers and assess organizational opportunities and risks
• Drives positive outcomes through objectives and measures while monitoring progress and results
• Consistently generates and shares original ideas, tackling both simple and complex problems

You Also Have

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to apply store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management

As The Specialized Operations Associate, You Will

General Office Opening the store: safe, controller, registers and distributing reports

Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash

Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations Follows Jewelry Standards and Shipping Guidelines Receive, verify, and properly book all jewelry in accordance with Company standards Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results Prepare and submit all special order requests and Statements of Sale when requested Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready) Assist managers and associates on the selling floor as necessary Process Fulfillment orders Ad hoc responsibilities as needed

Your Life and Career at SFA

Be a part of a team of disruptors focused on stores and redefining the luxury experience. Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance

Benefits package for all eligible full-time Associates (including medical, vision and dental) An amazing Associate discount

Salary and Other Compensation

The starting hourly rate for this position is between [$16.24 - 20.30 per hour].

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

About SFA

At Saks Fifth Avenue Stores (SFA), we’ve got plenty of roles to fill and always in search of the best and brightest talent to push our business forward. Stores – From the attractive merchandising of our products, to the purchasing of our incredible brands and styles, to the care and loss prevention of our stock, our store opportunities offer a wide range of career options. Corporate – While our stores are at the forefront of our business, a lot of work happens behind the scenes at the corporate level. From finance to visual to HR to legal… we’ve got it covered. Distribution Centers – Our logistics team is top notch, securing a wide array of products from across the globe, resulting in customer satisfaction and loyalty to the Saks Fifth Avenue brand. Saks Fifth Avenue Stores (SFA) owns and operates a 39-store fleet, offering a one-of-a-kind shopping experience and featuring an expertly curated assortment of fashion and a highly personalized client experience. With an extraordinary network of locations across North America, SFA elevates and disrupts the luxury retail industry through exceptional in-person experiences and offerings.