Specialist, Workforce Planning

Presidio, Inc.; Fulton (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Presidio, a leader in digital solutions, seeks a Specialist, Workforce Enablement to deploy and support modern workplace devices across Windows and Apple environments. You will handle provisioning, packaging, and lifecycle management, with strong focus on Intune, Autopilot, Apple Business Manager, Jamf, and SCCM/MCM.

You will drive device refresh, data migration strategies, and migration planning while supporting hybrid and co-managed environments during technology transitions.

Qualifications

• 5+ years of experience in endpoint management, desktop engineering, IT operations, or related field.
• Strong hands-on experience with Windows endpoint deployment and management.
• Experience with Microsoft Intune and Windows Autopilot.
• Experience with SCCM / Microsoft Configuration Manager and enterprise software distribution.
• Experience with Apple Business Manager, Jamf, and Apple device provisioning
• Strong understanding of MDM/UEM concepts, device enrollment, configuration profiles, compliance policies, and app deployment.
• Strong understanding of endpoint lifecycle management.

Responsibilities

• Provision Windows and Apple devices using pre-provisioning, Autopilot, Intune, Entra ID, Apple Business Manager, and Jamf.
• Configure and deploy Windows devices using Autopilot, Intune, and Entra ID.
• Configure and deploy Apple devices using Apple Business Manager, Automated Device Enrollment, and Jamf.
• Package, test, deploy and troubleshoot enterprise applications across Windows and Apple platforms.
• Develop application packages using traditional and modern packaging methodologies.
• Support packaging and deployment through SCCM / Configuration Manager, including apps, packages, collections, task sequences, detection.
• Perform application compatibility testing and remediation before enterprise deployment.
• Support enterprise endpoint environments with SCCM and modern cloud management platforms.
• Troubleshoot SCCM client health, deployments, software distribution, task sequences, and deployment failures.
• Assist with modernization of deployment, compliance, configuration, and endpoint management processes.
• Support hybrid/co-managed environments during technology transition and migration periods.
• Administer and support Microsoft Intune, Jamf, SCCM/Configuration Manager, and other endpoint management technologies.
• Create and troubleshoot device configuration profiles, compliance policies, enrollment workflows, and endpoint policies.
• Support Windows and Apple MDM enrollment and lifecycle management.
• Plan enterprise device refresh and hardware replacement programs.
• Support Windows desktop and OS migration initiatives.
• Develop migration, rollback, and contingency procedures.
• Develop end-user data migration strategies for device refreshes and migrations.
• Assess user data, applications, profiles, configurations, and business requirements before migration.

Skills

Windows Endpoint Management

Microsoft Intune

Windows Autopilot

SCCM / Microsoft Configuration Manager

Apple Business Manager

Jamf

MDM / UEM

Zero-Touch Provisioning

Education

Bachelor's degree or relevant work or military experience

Tools

Entra ID

Job description

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

The Specialist, Workforce Enablement is a hands-on endpoint technology professional responsible for enabling, deploying, refreshing, and supporting modern workplace devices and applications across Windows and Apple environments.

This role specializes in endpoint provisioning, application packaging and deployment, device lifecycle management, desktop migration, data migration, and modern endpoint management.

The ideal candidate possesses strong technical expertise across Microsoft Intune, Windows Autopilot, Apple Business Manager, Jamf, MDM/UEM, SCCM/Configuration Manager, application packaging, zero-touch provisioning, pre-provisioning, and device migration strategies.

Key Responsibilities

Endpoint Provisioning & Deployment

• Perform and support Windows and Apple device provisioning, including pre-provisioning and zero-touch deployment.
• Configure and deploy Windows devices using Windows Autopilot, Microsoft Intune, and Entra ID.
• Configure and deploy Apple devices using Apple Business Manager, Automated Device Enrollment, and Jamf.

Application Packaging & Deployment

• Package, test, deploy, maintain, and troubleshoot enterprise applications across Windows and Apple platforms.
• Develop application packages using traditional and modern packaging methodologies.
• *Support application packaging and deployment through Microsoft SCCM / Configuration Manager, including applications, packages, collections, task sequences, detection
• Perform application compatibility testing and remediation before enterprise deployment.

SCCM / Configuration Manager

• Support enterprise endpoint environments utilizing Microsoft Configuration Manager (SCCM) and modern cloud management platforms.
• Troubleshoot SCCM client health, application deployments, software distribution, task sequences, collections, policies, and deployment failures.
• Assist with modernization of application deployment, compliance, configuration, and endpoint management processes.
• Support hybrid/co-managed environments during technology transition and migration periods.

MDM & Endpoint Management

• Administer and support Microsoft Intune, Jamf, SCCM/Configuration Manager, and other endpoint management technologies.
• Create, maintain, and troubleshoot device configuration profiles, compliance policies, application deployments, enrollment workflows, and endpoint policies.
• Support Windows and Apple MDM enrollment and lifecycle management.

Device Refresh & Desktop Migration

• Plan enterprise device refresh and hardware replacement programs.
• Support Windows desktop and operating system migration initiatives.
• Develop migration, rollback, and contingency procedures.

Data Migration & User Experience

• Develop end-user data migration strategies for device refreshes and desktop migrations.
• Assess user data, applications, profiles, configurations, and business requirements before migration.

Required Qualifications

• Bachelors degree or relevant work or military expereince
• 5+ years of experience in endpoint management, desktop engineering, application packaging, workplace technology, IT operations, or a related field.Strong hands-on experience with Windows endpoint deployment and management.
• Strong experience with Microsoft Intune and Windows Autopilot.
• Experience with SCCM / Microsoft Configuration Manager and enterprise software distribution.
• Experience with Apple Business Manager, Jamf, and Apple device provisioning
• Strong understanding of MDM/UEM concepts, device enrollment, configuration profiles, compliance policies, and application deployment.
• Strong understanding of endpoint lifecycle management.

Preferred Qualifications

• Experience with SCCM-to-Intune migration and co-management.
• Experience transitioning from traditional imaging to Windows Autopilot and modern provisioning.
• Experience with Windows Autopilot pre-provisioning
• Experience with Apple Automated Device Enrollment and Jamf.
• Experience with Entra ID, Microsoft 365, and cloud-based identity/device management.
• Microsoft, Apple, Jamf, ITIL, or other relevant technical certifications.

Core Technical Competencies

• Windows Endpoint Management
• Microsoft Intune
• Windows Autopilot
• SCCM / Microsoft Configuration Manager
• Apple Business Manager
• Jamf
• MDM / UEM
• Zero-Touch Provisioning

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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