Specialist - Workforce Management

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Specialist – Workforce Management to manage daily schedule reports and adjust staffing based on callouts and daily business needs. The role supports smooth hotel operations and requires strong computer skills and hospitality scheduling experience.

Key duties include rostering, attendance tracking, and coordinating with Front Office and Housekeeping to reflect current room statuses. Nights, weekends, and holidays shifts are expected.

Qualifications

• Must be 21 years of age.
• Authorized to work in the United States.
• High School diploma or equivalent.
• Intermediate computer skills: Word, Outlook, Excel, PowerPoint.
• 1–2 years scheduling experience in a hotel/resort.
• Previous Four- or Five-Star hotel/resort experience preferred.
• Ability to communicate clearly in English (spoken and written).
• Able to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Manage Team Member phone line for call outs and replacements and promptly notify departments.
• Prints daily roster schedules, pit sheet compacts, duty sheets and/or daily timesheets and sends to appropriate departments.
• Print weekly refusal logs and sends to appropriate departments.
• Assist in maintaining Virtual Roster Employee Profiles (skills, work rules, seniority, roles).
• Update Rex daily with housekeeping credit assignments and monitor room statuses with Housekeeping and Front Office teams.
• Maintain daily attendance and call logs accurately.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

Skills

Interpersonal communication

English (verbal/written)

Team coordination

Problem solving

Education

High School diploma or GED

Tools

Word

Outlook

Excel

PowerPoint

Job description

Position Overview

The primary responsibility of the Specialist – Workforce Management is to complete daily schedule reports and make appropriate adjustments based on callouts and daily business needs.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Manage Team Member phone line for call outs and replacements per requirements and promptly sends notification to each department.
• Prints daily roster schedules, pit sheet compacts, duty sheets and/or daily timesheets and send to appropriate departments.
• Print weekly refusal logs and sends to appropriate departments.
• Assist in the maintenance of Virtual Roster Employee Profiles, i.e., skills, work rules, seniority, roles, etc.
• Update Rex daily with housekeeping credit assignments and monitors current room statuses to update Housekeeping and Front Office teams.
• Maintain daily attendance and call logs accurately.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Must have intermediate computer skills in Word, Outlook, Excel, and PowerPoint.
• 1 - 2 years of scheduling experience with a hotel/resort.
• Previous experience with a Four- or Five-Star hotel/resort preferred.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.