Specialist, Utility

Liberty; Branson (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K plan with a 5% match

Annual bonus and merit increase eligibility

Tuition reimbursement

3 weeks of vacation and 12 paid holidays

Job summary

Liberty is seeking a Utility Specialist to oversee the community solar and net metering processes. You will provide technical support while ensuring excellent customer service to clients across the regions we serve.

The ideal candidate should have a technical degree and relevant experience in the utility sector. You will manage net metering applications and contribute to company objectives effectively, working in a collaborative environment with a commitment to sustainability.

Qualifications

• 3 years' experience with related trades or 2 years related utility technical experience required.
• Effective in managing and supervising processes related to net metering and community solar.
• Strong business insight to develop strategic solutions.

Responsibilities

• Manage and review the net metering process from application receipt to completion.
• Respond to customer needs to enhance the company's image.
• Assist with damage claims within the Central Region.

Skills

Technical support

Customer service

Microsoft Excel

Microsoft PowerPoint

Detail-oriented

Education

Technical or associate degree related to electrical systems, renewables or HVAC

Job description

Overview

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

As a Utility Specialist, you will be responsible for all aspects of community solar, net metering, and providing outstanding customer service to Liberty clients and customers. With minimal assistance, provide technical support to company, contractors, and customers pertaining to Community Solar, Net Metering and dealing with damage claims.

Accountabilities

• Actively manage and review the net metering process from application receipt, to scheduling, commissioning, and completion. Supervise and participate in all PSC ruling that impact the process and procedure that surround net metering and community solar in all states Liberty Serves.
• Stay current with the latest technology and share information with Company personnel.
• Contribute to a positive company image by quickly responding to customer needs while meeting company goals and objectives.
• Acquire new revenue for the Company by promoting new business and conversions to electrical equipment.
• Respond in a timely manner to reports and data requests from the Public Service Commissions, internal Planning and Regulatory, accounting, environmental, executive staff and all other departments as necessary.
• Work, with assistance of the corporate team and individually, to attain corporate goals and objectives.
• Process and settle damage claims within the Central Region.

Education and Experience

• 3 years’ experience with related type trades or 2 years related utility technical experience required
• Technical degree or associate degree related to electrical systems, renewables or HVAC, or equivalent
• Detail oriented and proficient in Microsoft Office, particularly in MS Excel and MS PowerPoint
• Strong business insight with proven ability to develop strategic solutions to problems

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Life insurance and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission, Vision, and Guiding Principles

Our Mission: We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision: We better the lives of our customers and communities. Our vision is what we see as possible. It\'s where we aspire to be, what we want to achieve and how we\'ll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person\'s unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.