Representative, Customer Service

Liberty; Joplin (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with 5% match

Annual bonus eligibility

Paid holidays

Career development opportunities

Job summary

Liberty, a customer-focused energy company, is seeking a Customer Service Representative in Joplin, MO. You will be the face of the company, handling in-person and phone inquiries, resolving issues, and guiding customers through account questions.

This role requires high school diploma, excellent telephone etiquette, and ability to multitask in a fast-paced environment. Benefits include comprehensive health coverage, 401(k), annual bonus eligibility, and generous time off.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and strong phone etiquette.
• Organizational and multitasking skills with problem solving ability.
• Proficient computer skills for data entry, reporting, and retrieval tasks.
• Cashiering experience preferred.

Responsibilities

• Provide top-notch customer service in person and over the phone.
• Communicate with field and office personnel about routine and emergency situations.
• Diplomatically manage delinquent accounts and payment arrangements.
• Respond to emergencies and coordinate information between teams.
• Handle after-hours calls and assist with service restoration needs.
• Maintain punctual and reliable attendance.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Data entry software

CRM system

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences. You'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Hours are Monday – Friday from 8am - 5pm with an hour lunch.

Accountabilities

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines.
• Communicate to field and office personnel regarding routine and emergency situations.
• In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.
• Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.
• Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.
• Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required.
• Willingness to perform other customer focused duties as needed.
• Ability to answer the phone, listen actively, relay information and type basic information simultaneously.
• Punctual and reliable attendance required.

Education and Experience

• High school diploma or equivalent certification required
• Experience in Customer Service required Requires excellent telephone etiquette, verbal communication, and customer relation skills.
• Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.
• Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
• Cashiering experience preferred

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Life insurance, and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

We are focused on building a diverse and inclusive workforce.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.