Senior Manager, Metering & Customer Technology Integration

Liberty; Londonderry (NH); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Free parking

Health & Wellness programs

Discount and Perks program

Job summary

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, seeks a Senior Manager, Metering & Customer Technology integration to lead AMI and metering platform initiatives, ensuring reliable data flow into billing and regulatory systems.

This role collaborates across Customer, Metering, and IT functions to safeguard revenue integrity and regulatory compliance. You will guide a team of technical resources, manage vendors, and drive enhancements, upgrades, and testing to meet performance

Qualifications

• Bachelor's degree in Electrical Engineering, Information Technology, Computer Science, or related field.
• Extensive experience with utility AMI systems, metering networks, and related middleware and software platforms.
• Strong leadership, communication, and stakeholder management across business, IT, and operations functions.

Responsibilities

• Lead a team responsible for operation, maintenance, and improvement of AMI and metering networks.
• Manage vendors and service providers to ensure alignment and high-quality delivery.
• Oversee data transmission of usage data into SAP billing and regulatory systems.
• Drive continuous improvement to optimize metering performance and data quality.

Skills

Leadership

Stakeholder management

Communication

Education

Bachelor's degree in Electrical Engineering, Information Technology, Computer Science, or related field

Tools

SAP IS-U

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Senior Manager, Metering & Customer Technology integration acts as the liaison between the Customer function, Metering function, and IT, ensuring that metering platforms and related processes are reliable, compliant, and continuously improved. This role is responsible for scoping metering-related technology initiatives, leading development and support teams, and ensuring accurate and timely data flow into billing and regulatory systems.

This role aligns IT solutions with operational and regulatory priorities, safeguarding revenue integrity, improving customer trust, and ensuring compliance with utility industry standards. This role provides leadership and direction for a team of technical resources responsible for managing and improving the utility’s Advanced Metering Infrastructure (AMI), metering network, hardware, middleware, and all components required to capture usage and feed data into SAP.

Accountabilities

• Lead a team of technical resources responsible for the operation, maintenance, and continuous improvement of AMI and metering networks, including hardware, middleware, and software components.
• Manage internal and external resources, including vendors and service providers, ensuring alignment, accountability, and high-quality delivery.
• Provide guidance, coaching, and mentorship to develop team capabilities and foster a culture of collaboration and continuous improvement
• Ensure accurate, secure, and timely transmission of usage data into SAP billing and regulatory systems.
• Oversee the management and performance of the utility’s AMI infrastructure, metering network, and associated middleware and software platforms.
• Monitor KPIs and metrics for metering network reliability, data accuracy, and system performance, implementing corrective actions as needed.
• Scope, plan, and oversee metering-related technology initiatives, including system enhancements, integrations, and upgrades.
• Drive continuous improvement initiatives to optimize metering performance, data quality, and operational efficiency.
• Identify risks, issues, and dependencies related to metering systems and work with teams to resolve them proactively.
• Lead team of developers to deliver enhancements, upgrades, and fixes for metering platforms.
• Ensure metering-related changes are tested, validated, and quality-assured by the business.
• Oversee L2/L3 support for metering systems, coordinating with Helpdesk for L1 incidents.
• Ensure metering applications meet reliability, accuracy, and regulatory compliance standards.
• Monitor risks and manage dependencies in collaboration with IT Operations, Finance, and Enterprise Architecture.
• Collaborate with internal and external stakeholders, including regulatory teams, to ensure compliance with industry standards and utility regulations.
• Maintain transparent communication with stakeholders regarding system performance, project status, and escalated issues.

Education and Experience

• University - Bachelor degree or equivalent
• Bachelor’s degree in Electrical Engineering, Information Technology, Computer Science, or related field;
• Extensive experience with utility AMI systems, smart meters, metering networks, and related middleware and software platforms.
• Experience managing IT teams, vendor resources, or cross-functional technical teams in a utility environment.
• Strong understanding of utility metering processes, billing systems (SAP IS-U), and regulatory requirements.
• Demonstrated experience delivering complex technology projects in utilities, particularly those that integrate metering data into billing and operational systems.
• Knowledge of metering data standards, telemetry protocols, and security/compliance requirements. Strong leadership, communication, and stakeholder management skills, with experience working across business, IT, and operational functions.

Compensation Data

Full base salary range $130,000.00- $180,000.00 per year

*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.