Specialist, Transfer Evaluation

Salt Lake Community College (UT); Taylorsville (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Salt Lake Community College (UT) seeks a Specialist to assist students with transfer credit evaluation and enrollment services. The role requires deep knowledge of research in information systems (Banner, DegreeWorks, Etrieve) and interpretation of articulation and curriculum policies.

This is an in-person position supporting diverse student needs across campus. You will collaborate with multiple departments, ensure confidentiality, and provide outstanding customer service.

Qualifications

• Requires high school diploma or equivalent.
• 1–4 years of direct, paid, full-time work experience with completion of high school diploma or equivalent.
• Experience with college enrollment procedures and FERPA knowledge is preferred.

Responsibilities

• Assist students with enrollment services related to transferring credit.
• Research data in Student Information Systems (Banner, DegreeWorks, Etrieve) and interpret policy.
• Collaborate with Graduation, Records and Data Management, Academic Advising, Admissions and International Student Affairs.
• Provide in-person information and support to students regarding transfer credits.
• Maintain accurate student records and confidentiality.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Conflict resolution

Multicultural communication

Education

High School Diploma or equivalent

Associates degree / 60 credit hours

College experience preferred

Tools

Banner

DegreeWorks

Etrieve

Job description

Under the direction of the Associate Registrar for Transfer Evaluation, the Specialist, assists and provides students with all relevant information about enrollment services as it relates to transferring credit to Salt Lake Community College (SLCC). Provides exceptional customer service, clerical, and technical support regarding the transfer of credit process.

Requires an in-depth knowledge of how to research data in various Student Information Systems (i.e., Banner, Etrieve, DegreeWorks etc.) as well as interpret Articulation and Curriculum Policy, Procedure, Program and Course requirements. Collaborates and confers with various departments including Graduation, Records and Data Management, Academic and Career Advising, Admissions and International Student Affairs.

This position is in-person and a great foundation for anyone considering a career in Student Affairs.

Communication & Customer Service

• Excellent listening and speaking skills
• Strong customer service skills
• Effective problem-solving and conflict resolution
• Maintain positive working relationships across the College
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Student Services & Academic Knowledge

• Understanding of enrollment service procedures
• Knowledge of student rights and privacy regulations (FERPA)
• Understanding and interpretation of college policies, procedures, and programs
• Knowledge of the College Catalog, academic program requirements, course prerequisites, and course descriptions

Technology & Systems Proficiency

• Proficiency with Microsoft Office Suite and Adobe Acrobat
• Experience with student information systems (Banner, DegreeWorks, Etrieve)
• Ability to adapt to changing technologies and processes, including electronic transcript exchange

Administrative & Operational Support

• Knowledge of reception duties and general office procedures
• Ability to maintain accurate student records and confidentiality
  • High attention to detail

  Organization & Productivity

  • Ability to organize and prioritize multiple tasks
  • Ability to work under pressure and meet deadlines
  • Independent work skills
  • Ability to work effectively in a team environment

  Professional Development & Continuous Learning

  • Participation in required training and professional development
  • Commitment to staying current with evolving processes, technologies, and best practices
  • High School Diploma or equivalent
  • One (1) to Four (4) years of direct, paid, full-time work experience with completion of High School diploma or equivalent.

  Education and relevant experience may be substituted when the minimum qualification does not require a specific degree, license, certification, accreditation standard, or other requirement for which substitution would be inappropriate.

  Trade off 1:1 full-time experience/education requirement. Part-time experience can be considered on a prorated basis (Trade off 2:1)

  • Associates degree (or minimum of 60 completed semester hours from a regionally accredited college or university).
  • Experience in a college setting.
  • Articulation and transfer credit practice and procedures experience.
  • Banner user experience.
  • High attention to detail and problem-solving capabilities are essential.