Specialist, Training I

ourhrconnect; Nashville (TN); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

BlueCross BlueShield of South Carolina is seeking a Training Specialist to design, deliver, and maintain blended learning programs across multiple business areas. The role will coordinate with SMEs to create effective instructional materials and ensure training aligns with organizational goals.

Primary responsibilities include conducting needs assessments, developing training content, and evaluating learning effectiveness. Occasional travel between office locations may be required.

Qualificações

• Bachelor's in a job related field is required.
• Degree equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
• 1 year training, insurance, and/or related work experience required.

Responsabilidades

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.
• Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions.
• Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program.
• Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience.
• Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods.
• Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
• Maintain/Verify Training Systems access and other administrative functions.

Conhecimentos

Verbal communication

Written communication

Research planning

Learning design

Organizational skills

SME development

Adult learning

Public speaking

Formação académica

Bachelor's degree in related field

Degree equivalency: 4 years exp or Associate + 2 years

Ferramentas

Microsoft Office

Office equipment

Project management tools

Descrição da oferta de emprego

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description

Position Purpose: Provides blended learning solutions and the use of innovative technology and tools to meet business goals. Responsible for training, developing and coaching activities in various areas. This includes the analysis, design, delivery, evaluation and maintenance required to manage the on-going execution of training programs and expected outcomes.

Logistics

(cgsadmin.com), one of BlueCross BlueShield's South Carolina subsidiary companies.

Location

This is a full-time position (40 hours per week) that is primarily onsite, with the potential for an occasional hybrid work schedule based on business needs. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with an 8-hour shift scheduled during normal business hours. Occasional overtime may be required to support operational needs. Employees may also be expected to travel between office locations as needed.

SCA Benefit Requirements

BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You'll Do

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.
• Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions.
• Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program.
• Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience.
• Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods.
• Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
• Maintain/Verify Training Systems access and other administrative functions.

To Qualify For This Position, You'll Need The Following

1. Required Education: Bachelor's in a job related field
2. Degree Equivalency : 4 years job related work experience or Associate's and 2 years job related work experience
3. Required Work Experience: 1 year training, insurance, and/or related work experience required.

Required Skills and Abilities

• Strong verbal and written communication and human relations skills.
• Ability to develop strong research, planning and data gathering skills.
• Ability to design and develop to create outputs in various methods.
• Strong organizational skills necessary to schedule, prioritize, and complete work assignments.
• Ability to become an SME for multiple lines of business and job functions.
• Able to acquire an understanding of the complex technical environment of the organization.
• Understand Adult learning principles and appropriate learning development methodologies.
• Ability to deliver training classes to 1 to 50 plus individuals. Dependable, responsible and has the ability to work independently with little to no management intervention.

Required Software and Tools

• Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials).
• Strong project management skills.
• Ability to learn corporate and other required systems.

Required Licenses and Certificat