Specialist, Training I

260 CGS Administrators, LLC; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Life Insurance

PTO

On-site cafeterias

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina seeks a training professional to design, deliver and manage blended learning programs for a diverse workforce. You will partner with SMEs, evaluate outcomes and ensure programs meet business goals.

This onsite role emphasizes collaboration, quality instructional materials, and ongoing program improvement, with opportunities for hybrid scheduling based on needs.

Qualifications

• Bachelor's degree in a job related field or equivalency accepted.
• 1 year training, insurance or related experience required.
• Strong communication, planning and data gathering abilities.
• Ability to design training outputs for multiple audiences.

Responsibilities

• Facilitate training for new hires and staff across topics.
• Manage training environments to ensure policy compliance.
• Evaluate learner performance using varied testing methods.
• Collaborate with SMEs and trainers to develop materials.
• Develop and update curricula to fill learning gaps.
• Maintain training system access and related admin tasks.

Skills

Verbal & written communication

Research & data gathering

Instructional design

Organizational skills

SME development

Adult learning principles

Public training delivery

Independent work

Education

Bachelor's degree in a job related field

Degree equivalency: 4 years job related work experience or Associate's and 2 years

Tools

Microsoft Office

Learning Management System (LMS)

PC skills to support training materials

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position Purpose

Provides blended learning solutions and the use of innovative technology and tools to meet business goals. Responsible for training, developing and coaching activities in various areas. This includes the analysis, design, delivery, evaluation and maintenance required to manage the on-going execution of training programs and expected outcomes.

Logistics

Logistics: (cgsadmin.com), one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This is a full-time position (40 hours per week) that is primarily onsite, with the potential for an occasional hybrid work schedule based on business needs. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with an 8-hour shift scheduled during normal business hours. Occasional overtime may be required to support operational needs. Employees may also be expected to travel between office locations as needed.

SCA Benefit Requirements

BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You’ll Do

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.
• Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions.
• Evaluates learner performance and effectiveness through the administration of varying testing methodologies.
• Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program.
• Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience.
• Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods.
• Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
• Maintain/Verify Training Systems access and other administrative functions.

Qualifications

Required Education: Bachelor's in a job related field

Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience

Required Work Experience: 1 year training, insurance, and/or related work experience required.

Required Skills and Abilities

• Strong verbal and written communication and human relations skills.
• Ability to develop strong research, planning and data gathering skills.
• Ability to design and develop to create outputs in various methods.
• Strong organizational skills necessary to schedule, prioritize, and complete work assignments.
• Ability to become an SME for multiple lines of business and job functions.
• Able to acquire an understanding of the complex technical environment of the organization.
• Understand Adult learning principles and appropriate learning development methodologies.
• Ability to deliver training classes to 1 to 50 plus individuals.
• Dependable, responsible and has the ability to work independently with little to no management intervention.

Required Software and Tools

• Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials).
• Strong project management skills.
• Ability to learn corporate and other required systems.

Required Licenses and Certificates

Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).

Preferred Qualifications

• Medicare J15 (A, B, HHH) experience.
• Familiar with Criterion-Referenced Instruction (CRI) and Instructional Module Design (IMD) principles and methodologies.
• Practical understanding of Lean tools and principles – Root Cause Analysis (RCA), Define, Measure, Analyze, Improve, Control (DMAIC), etc.
• Working knowledge of or the ability to develop highly proficient personal computer skills (PC skills are needed to facilitate training activities and support training curriculum maintenance).
• Strong time management and organizational skills.
• Deep understanding of Medicare regulations and guidelines.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage.
• 401k retirement savings plan with company match.
• Life Insurance.
• Paid Time Off (PTO).
• On-site cafeterias and fitness centers in major locations.
• Education Assistance.
• Service Recognition.
• National discounts to movies, theaters, zoos, theme parks and more.

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Additional Information

Here’s more information. Some states have required notifications. Here’s more information.

Company Overview

Welcome CGS Administrators provides a variety of services, under contracts with the Centers for Medicare and Medicaid Services (CMS) for beneficiaries, health care providers, and medical equipment suppliers in 33 states, supporting the needs of more than 20 million Medicare beneficiaries nationwide. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Veterans Welcome! CGS is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.