Analyst, Technology - Request #37849658

Southcarolinablues; Columbia (SC); Hybrid; USD 64,000 - 81,000; Full time

Job summary

SouthcarolinaBlues is seeking an Analyst, Technology to manage multiple hardware and software technologies, develop lifecycle guidance, and provide technical advice across enterprise infrastructure. You will engage with vendors, guide best practices, and support Exchange Online and related Microsoft platforms.

The role emphasizes strong communication, prioritization, and continuous learning in a fast-paced environment with on-site and remote interview options.

Qualifications

• 4 years of knowledge of the technology(s), product(s), and/or processes to be supported.

Responsibilities

• Develop and track technology roadmaps and infrastructure life cycles.
• 1: Schedule and facilitate meetings with vendors and stakeholders.

Skills

Business translation

Communication

Prioritization

Customer service

Learning agility

Education

Bachelor's degree in CS/IS

Degree equivalency (4 years experience or 2 years + Associate)

Tools

Exchange Online

Microsoft 365

Microsoft Entra ID

PowerShell / Exchange Online PowerShell

Microsoft Defender for Office 365

Microsoft Purview

Proofpoint

Job description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior), making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allow us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title

Analyst, Technology

Position Details

• Contract
• C2 Clearance Eligibility is Required
• Partial Onsite: Tuesday, Wednesday, Thursday onsite and as needed
• Hours: 8:00 AM to 5:00 PM
• Overtime, on-call, and off-hours support required
• Interviews: In-person and remote

Position Summary

Maintain a portfolio of one or more hardware and/or software technologies, products, and/or processes including standards of use, life cycles, and product evaluation and integration. Develop and maintain an in-depth pool of technical advice and expertise to provide information and guidance regarding assigned infrastructure technologies.

Essential Duties and Responsibilities

40%

• Perform technical interviews and analysis with vendors and stakeholders to develop and track technology roadmaps and infrastructure life cycles.
• Schedule and facilitate regular meetings, conference calls, and on-site visits with vendors and stakeholders.
• Review upcoming activities associated with supported technologies, products, and processes.
• Research and stay informed of information that may impact the lifecycle of supported technologies.

40%

• Facilitate the establishment, implementation, and maintenance of best practices, policies, standards, and desktop procedures.
• Guide operational units in the effective use of technology solutions and products.

20%

• Establish and maintain effective working relationships and open communication with vendors, operations teams, architecture teams, and management staff.

Day-to-Day Responsibilities

• Exchange Online administration
• Mailboxes, shared/resource mailboxes, and distribution groups
• Mail flow, connectors, and transport rules
• Message tracing and troubleshooting
• Retention, archiving, and mailbox policies
• Cross-domain and linked mailbox scenarios
• Exchange Server 2016/2019/Subscription Edition administration
• Exchange Hybrid Configuration
• Hybrid mail flow and coexistence
• Migration between on-premises Exchange and Exchange Online
• Troubleshooting authentication, Autodiscover, and mail routing

Required Skills

• Microsoft Exchange Online / Microsoft 365
• Exchange Server / Hybrid Exchange
• Microsoft Entra ID
• PowerShell / Exchange Online PowerShell
• Microsoft Defender for Office 365 / Email Security

Nice to Have Skills

• Microsoft Purview / Compliance
• Migration and cross-domain messaging
• Proofpoint

Minimum Required Skills and Abilities

• Ability to translate business requirements into technical solutions
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service and stakeholder management skills
• Commitment to continuous learning and adoption of emerging Microsoft technologies

Software/Tools

• Microsoft Exchange Online
• Microsoft 365
• Microsoft Entra ID
• Exchange Online PowerShell
• Microsoft Defender for Office 365
• Microsoft Purview
• Proofpoint

Work Environment

The ITSO End User Communications & Collaboration Services team delivers and supports the enterprise email, messaging, collaboration, and productivity ecosystem, with Microsoft Exchange and Exchange Online serving as core communication platforms. The team manages Exchange, Microsoft 365, SharePoint, email security services, secure client technologies, and related digital workplace platforms, ensuring secure, reliable, and highly available communication and collaboration services. Through strong governance, automation, security, and continuous improvement, the team protects critical messaging services, enhances employee productivity, and reduces operational risk and complexity.

Education

Bachelor's degree in Computer Science, Information Systems, or other job-related field.

Degree Equivalency

4 years of job-related work experience or 2 years of job-related experience plus an Associate's degree in Computer Science, Information Technology, or other job-related degree.

Work Experience

• 4 years of specific knowledge of the technology(s), product(s), and/or processes to be supported
• 1 year directly supporting the technology(s), product(s), and/or processes (may be concurrent)

Pay Transparency

• $46.81/hour - $58.51/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found dedication, work ethics and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join a diverse company with secure, community roots and an innovative future,