Specialist Technician, Technology Support

Walmart; Bentonville (AR); On-site; USD 29,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Paid time off

Company discounts

Education program

Job summary

Walmart in Bentonville, AR is seeking a Specialist Technician, Technology Support to manage and resolve technical incidents across networks and systems. You will coordinate hardware/software delivery and work with internal teams to ensure timely resolutions, while documenting progress and escalating where needed.

You will analyze incident trends, implement improvements, and support a high-performing frontline that keeps store operations and partner services running smoothly.

Qualifications

• Experience resolving technical incidents across networks and systems.
• Familiarity with incident management tools and ticketing.
• Ability to analyze trends and suggest improvements.

Responsibilities

• Manage and resolve customer incidents, requests, and escalations via multiple channels.
• Troubleshoot and resolve complex technical issues using commands and scripts.
• Coordinate delivery, installation, and enablement of hardware/software based on requests.
• Monitor ticket status, assign tasks, and escalate as needed for timely resolution.
• Analyze incident trends and recommend operational improvements.
• Collaborate with managers, coworkers, and business partners to communicate progress.

Skills

Network troubleshooting

Help desk

Incident management

Communication

Collaboration

Education

Information Technology background

Tools

ServiceNow

Job description

Position Summary... What you'll do... Role summary: The Specialist Technician, Technology Support, plays a critical role in managing and resolving technical incidents and service requests through multiple communication channels. This position involves troubleshooting complex network and system issues, coordinating equipment delivery and installation, and collaborating with internal teams and external partners to ensure timely resolution. The role requires strong problem-solving skills, attention to detail, and the ability to identify trends for continuous improvement. The Specialist Technician upholds company policies and values while delivering high-quality technical support to enhance operational efficiency and customer satisfaction.

About the team: We are the frontline of customer and business partner support — resolving incidents, requests, and escalations across phone, email, and walk-up channels. Our team monitors and triages incident queues, troubleshoots complex technical issues (including routing/switching/wireless), and coordinates hardware/software delivery and asset enablement. We track tickets end-to-end, elevate and route work to the right teams, and keep documentation current. Beyond day-to-day resolution, we analyze incident trends to surface root causes, drive continuous improvement, and partner closely with managers, coworkers, and business partners to deliver reliable, timely support — all while upholding Walmart's policies and standards of integrity.

• Manage and resolve customer incidents, requests, and escalations through multiple communication channels by identifying needs and prioritizing urgency.
• Troubleshoot and resolve complex technical issues using commands, scripts, and system access to implement effective solutions.
• Coordinate delivery, installation, and enablement of hardware, software, and equipment based on approved requests.
• Monitor and track status of tickets, assign tasks to appropriate teams, and elevate issues as necessary to ensure timely resolution.
• Analyze trends in incidents and escalations to recommend improvements and support continuous operational enhancements.
• Collaborate with managers, coworkers, and business partners to meet priorities and communicate progress effectively.

• Proven experience in troubleshooting and resolving complex network and technology issues, including network switches, routing, and LAN/WAN environments.
• Proficiency in help desk support and incident management using tools such as ServiceNow.
• Strong problem-solving skills with the ability to analyze trends and implement continuous improvement measures.
• Ability to manage multiple priorities, communicate effectively, and collaborate with cross-functional teams.
• Knowledge of hardware and software installation, configuration, and asset management.
• Commitment to maintaining high standards of integrity, ethics, and compliance in all work activities.

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.