Specialist Team Member Relations

Pilot Company (SSC); Knoxville (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Nationwide Medical Plan

Dental/Vision coverage

401(k) Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Job summary

Pilot Company (SSC) is seeking an HR Generalist to handle employee relations, policy and compliance tasks at our Knoxville location. You will address team member and guest concerns, review background checks, and collaborate with HR Business Partners to resolve issues across the organization.

The role requires a high school diploma (Bachelor’s preferred) and 1+ year HR experience, with strong knowledge of policies and labor laws.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business administration, HR management, employee relations or related field preferred.
• Minimum one (1) year experience in human resources related field preferred.
• General knowledge of all company policies
• General knowledge of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills
• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work evenings, weekends and odd hours as needed
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Assign, monitor and investigate team members and guest complaints; escape when necessary
• Monitor and review background and MVR results; escape when necessary
• Resolve common team member operational questions and concerns; escape when necessary
• Collaborate with HRBPs and business leaders to resolve team member and guest issues
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats

Skills

Communication skills

Organizational skills

Team collaboration

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree in business administration, HR management or related field

Tools

Microsoft Office

Job description

Job Description

The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters.

In this role you will:

• Assign, monitor and investigate team members and guest complaints; escape when necessary
• Monitor and review background and MVR results; escape when necessary
• Resolve common team member operational questions and concerns; escape when necessary
• Collaborate with HRBPs and business leaders to resolve team member and guest issues
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats

Qualifications:

Qualifications

• High school diploma or equivalent certificate required
• Bachelor’s degree in business administration, human resources management, employee relations or related field preferred
• Minimum one (1) year experience in human resources related field preferred
• General knowledge of all company policies
• General knowledge of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills
• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work evenings, weekends and odd hours as needed
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay