Specialist - Swing Shift

The Gathering Inn; Roseville (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Job summary

The Gathering Inn in California seeks a compassionate Specialist to welcome guests and provide stable support. You will intake guests with empathy, oversee nightly operations, and respond to crises with de-escalation, coordinating with emergency services when necessary.

You will help maintain a safe, clean environment, document guest interactions, and collaborate with staff and community partners to meet guest needs while potentially assisting with guest transportation and evening schedules.

Qualifications

• Empathy and respectful guest interactions are essential.
• Ability to document guest interactions clearly and promptly.
• Comfort with handling crises using calm, compassionate approaches.

Responsibilities

• Welcome and intake guests with empathy and respect.
• Oversee nightly operations: bed assignments, check-ins, transitions.
• Respond to crises with de-escalation and coordinate with emergency services when needed.
• Maintain a clean, safe and secure environment reflecting dignity for guests.
• Document guest interactions and facility needs for team coordination.
• Collaborate with staff, volunteers and partners to meet guest needs.
• Drive passenger vans when required to assist with guest transportation.
• Adapt to indoor and outdoor environments in varied weather.

Skills

Empathy

De-escalation

Teamwork

Driver's license

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Description

Who We Are

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

What You’ll Do

As a Specialist, you are the welcoming heart of The Gathering Inn, offering kindness, stability, and safety to each guest who walks through our doors. You help create an environment where every person feels seen, respected, and supported. In this role, you will:

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care
• Respond to crises with compassion and composure, using de-escalation techniques and coordinating with emergency services when necessary
• Maintain a clean, safe, and secure environment so that all guests have a space that reflects dignity and respect
• Document guest interactions and facility needs clearly and promptly to help our team provide consistent, informed care
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs through holistic and coordinated support
• Drive passenger vans when needed, assisting with guest transportation and personal belongings
• Adapt to both indoor and outdoor environments, including various weather conditions such as rain, heat, or cold

What We’re Looking For

• We are looking for someone who leads with heart, patience, and integrity.
• A big-hearted, steady presence who remains calm under pressure, compassionate, and grounded in healthy boundaries
• A reliable teammate who can work independently, especially during evenings, weekends, and overnight shifts
• Experience and understanding of homelessness, mental health, or substance use challenges are highly valued
• Strong communication and documentation skills using basic computer programs
• High school diploma or equivalent required, related experience strongly preferred
• Valid driver’s license and readiness to drive when needed

Additional Benefits:

Medical, Dental, & Vision Employee Plan Options

Hours:

Swing Shift - 4:00 PM - 12:30 AM

The Gathering Inn is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

• High school diploma or equivalent
• Familiarity with issues related to homelessness, substance use disorders, mental illness, or physical ailments
• Experience in a healthcare or human services setting is a plus
• Basic computer skills for documentation and record keeping
• Ability to pass a Live Scan background check
• Availability for weekends, evenings, and overnight shifts