Pharm - Pharmacy Liaison

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental plans

Vision insurance

PTO and leave

Job summary

Colorado Coalition for the Homeless seeks a pharmacy operations assistant to handle clerical, administrative, and customer service tasks. You will help patients with medication pickup, schedule follow-ups, and support medication delivery while ensuring accurate documentation for third-party reimbursement and patient assistance programs.

The role emphasizes facilitating access to medications and care coordination, while supporting efficient pharmacy operations and frontline service.

Qualifications

• Six months of customer service or administrative support experience required.
• Experience in healthcare, pharmacy, or community health setting preferred.

Responsibilities

• Greet and communicate with patients in a trauma-informed, respectful, and culturally responsive manner.
• Provide ready-to-pick-up medications to patients, including verifying order readiness in the pharmacy system.
• Assist in scheduling follow-up appointments as directed by integrated health team members.
• Package and process medication orders for site or home delivery.
• Obtain and organize documentation for pharmacists, including insurance paperwork and patient assistance programs.
• Record clinical services and interactions in the EHR and RXQ systems.
• Maintain current documentation in EHR and RXQ.
• Support general admin duties including scanning and document processing.
• Maintain up-to-date client insurance status and required authorizations.
• Use EHR, RXQ, and system upgrades as directed by leadership.
• Deliver excellent customer service to patients, providers, and staff.
• Maintain confidentiality per HIPAA and protocols.
• Perform other duties as assigned.

Skills

Customer service

Communication

Trauma-informed care

Bilingual

Microsoft Office

Education

High School diploma or GED

Tools

EHR RXQ

Microsoft Office Suite

Job description

This position will be posted for a minimum of 5 days

Coalition Mission

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at‑risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
2. Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
3. Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
4. Achieving excellence through continuous quality assurance, innovation, and professional development;
5. Using resources judiciously and effectively.

Position Summary

This position supports pharmacy operations by performing a variety of clerical, administrative, and customer service functions in accordance with applicable state and federal regulations. Responsibilities include assisting patients with medication pick‑up, scheduling follow‑up appointments, supporting medication delivery processes, and maintaining accurate documentation for third‑party reimbursement and patient assistance programs. This role ensures patients have access to their medications and care coordination while supporting efficient pharmacy operations and providing front‑line administrative and customer service support.

Duties/Responsibilities (Essential Functions)

• Greet and communicate with patients in a trauma‑informed, respectful, and culturally responsive manner.
• Provide ready‑to‑pick‑up medications to patients, including verifying order readiness through the pharmacy operating system.
• Assist in scheduling follow‑up appointments as directed by integrated health team members.
• Package and process medication orders for site or home delivery.
• Obtain and organize documentation for pharmacists, including paperwork for insurance, billing, and patient assistance programs.
• Record clinical services, communications, and other interactions in the Electronic Health Record (EHR) and pharmacy operating system (RXQ) in a timely and complete manner.
• Maintain current and accurate documentation in both EHR and RXQ platforms.
• Support general administrative duties including managing tasks, scanning, PAQ, and other document processing to maintain a complete and current patient chart.
• Maintain up‑to‑date client insurance status in the system and complete CCARs/DACODs and other authorization documentation as required.
• Utilize EHR, RXQ, and any future system upgrades as directed by pharmacy leadership.
• Deliver excellent customer service to patients, providers, internal staff, and external partners.
• Maintain a respectful, inclusive, and collaborative work environment aligned with CCH's mission and values.
• Maintain strict confidentiality of patient information in accordance with HIPAA and organizational protocols.
• Performs other duties as assigned.

Education, Licensure and Certifications

• High School diploma, GED or equivalent

Experience

• At least 6 months of experience in a customer service or administrative support role required.
• Experience working in a healthcare, pharmacy, or community health setting preferred.

Job Competencies

• Sound critical thinking and decision‑making skills.
• Strong customer service orientation with excellent interpersonal and communication skills; ability to maintain a high degree of emotional intelligence.
• Demonstrated sensitivity to and desire to work with underserved populations, including people experiencing homelessness, mental illness, or substance use disorders.
• Ability to navigate and use Electronic Health Records (EHR) and pharmacy systems (e.g., RXQ).
• Familiarity with insurance documentation, patient authorizations, and clinical records maintenance preferred.
• Ability to prioritize multiple responsibilities, meet deadlines, and work independently while collaborating effectively as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), office technology, and general computer use.
• Bilingual (English/Spanish) preferred.

Physical Demands and Working Conditions

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING:

Must be able to read computer screens and printed documents.

HEARING:

Must be able to hear well enough to communicate with employees and others.

STANDING/WALKING

x

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

Coalition Benefits:

We offer a full suite of benefits for our eligible employees and their dependents. We're proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time‑off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.