Specialist, Store Operations

Caleres; Clayton (MO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

30% Associate Discount across Caleres/

Health benefits starting day one

Get paid when you want

Mental wellness resources

Onsite gym, Starbucks, and parking

Job summary

Caleres is seeking a Specialist, Store Operations in St. Louis, MO to drive operational excellence across our store network. You will support program rollouts, develop field documentation, and coordinate cross-functional initiatives with IT and Field leadership.

The role emphasizes accuracy, data-driven decisions, and strong collaboration to enhance sales and customer experience. Ideal candidates bring a Bachelor’s degree in Business Management or IT and 3–5 years in retail operations, with

Qualifications

• Bachelor’s degree in Business Management, IT, or related fields preferred.
• 3–5+ years of Retail/Store operations experience preferred.
• Excellent written and verbal communication skills.
• Ability to partner with multiple cross-functional teams at various levels.
• Strong problem solving and innovative thinking abilities.
• Project management experience with multiple concurrent projects.

Responsibilities

• Assists all functional areas with projects and initiatives affecting store programs or systems.
• Serves as a subject matter expert for operational standards, policies and procedures, and compliance for stores.
• Identifies system and process opportunities to improve efficiency and execution.
• Participates in development, testing, and rollouts of field system enhancements with IT and other teams.
• Schedules store tasks to prioritize sales and customer service while avoiding overload.
• Creates and maintains end-user documentation for field policies and procedures.
• Generates ad-hoc reporting for field and home office partners.
• Analyzes data to evaluate store initiatives and identify needs.
• Coordinates all operational aspects of new store openings, closings, relocations, and remodels with guides for Field teams and leadership.
• Manages store supply process and vendor relationships; tracks store expenses.
• Partners with field leadership to develop sales, payroll, selling metrics, and incentive plans.

Skills

Communication skills

Project management

Cross-functional collaboration

Time management

Analytical thinking

Education

Bachelor’s degree in Business Management / IT or related fields

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

SAP

IBM iSeries

Job description

Join our dynamic and thriving footwear company as a Specialist, Store Operations in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Assists all functional areas with projects and initiatives that will alter existing store programs or systems
• Serves as a subject matter expert for operational standards, policies and procedures, and compliance requirements as they relate to our stores
• Identifies system and process opportunities to improve overall efficiency and execution
• Participates in the development, testing, and rollouts of field system (POS, PC, Reporting, Shipping/Store Fulfillment, etc.) enhancements in partnership with IT and other teams
• Schedules store tasks in a manner that prioritizes sales and customer service and minimizes task overload
• Creates and maintains accurate end-user documentation regarding field policies and procedures
• Generates ad-hoc reporting for field and home office partners
• Analyzes data, including reports and other documentation, to evaluate the success of store initiatives and to identify opportunities and individual store needs
• Coordinates all operational aspects of new store openings, closings, relocations, and remodels, including developing comprehensive guides for use by Field Associates and Field Leadership and leading all communication with the Field
• Manages the store supply process for new and existing stores, including vendor relationships and field requests
• Partners with field leadership to develop and maintain store sales, payroll, selling metrics, and incentive plans
• Tracks and forecasts store operating expenses
• Maintains field contact lists and system hierarchies

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Benefits that Start Day One: To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Get Paid When You Want: Access your money as you earn it and request your earnings before payday
• Mental Wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO

Qualifications that make you the perfect fit!

• Bachelor’s degree in Business Management, IT, or related fields preferred
• 3-5 years of Retail experience preferred
• Excellent written and verbal communication skills
• Ability to partner with multiple cross-functional teams and position levels
• Strong problem solving and innovative thinking abilities
• Project management experience, with ability to manage multiple, concurrent projects with different scopes, requirements, and partners
• Proven organizational, prioritization, and time management abilities
• Advanced proficiency in Microsoft Excel, including formulas and pivot tables
• Proficiency in Microsoft Word and Microsoft Outlook
• Working knowledge of SAP and IBM iSeries systems a plus