Specialist Sport & Outdoor

Dick's Sporting Goods; Newark (DE); On-site; USD 16,531 - 22,041; Full time

Job summary

DICK'S Sporting Goods in Newark, DE is seeking a Specialist - Sport & Outdoor to drive sales and deliver an athlete-first experience. You will engage customers, recommend gear, and contribute to a team that lives and breathes sport.

Join a company that values energy, training, and customer care. The role focuses on product expertise, service execution, and bringing passion to every athlete interaction. This position offers growth and on-the-floor coaching in a supportive environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes to understand shopping needs and provide product information.
• Assists with onboarding and training of new team members as subject matter expert in store area.
• Demonstrates efficient process execution while maintaining an athlete-first mindset.
• Upholds merchandising and presentation standards including floor sets and signage.
• Promotes participation in company programs such as loyalty, warranties, and private label credit.
• Creates an inclusive store environment where teammates and athletes are welcomed and respected.

Skills

Customer service

Sales experience

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Serve as a trusted product expert, helping athletes discover the right gear while delivering an engaging, athlete first experience. As a Specialist - Sport & Outdoor, you will drive sales, support service execution, and bring energy and passion to every athlete interaction. Join a team that lives and breathes sport.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

QUALIFICATIONS

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred