Specialist Software Operations

L3Harris; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

An innovative company is looking for a Software Operations Specialist to enhance IT support and operations. This role involves managing laptops, software, and AV/media equipment, ensuring seamless support for staff and leadership. The ideal candidate will have extensive experience in IT support, excellent troubleshooting abilities, and strong communication skills. Join a dynamic team dedicated to delivering exceptional customer experiences and contributing to national security through cutting-edge technology solutions. If you are passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 4+ years in IT support or operations with strong troubleshooting skills.
• Experience with AV/media equipment setup and support.

Responsibilities

• Provision and maintain laptops and software for staff.
• Support AV/media coordination for meetings and events.
• Collaborate with teams to ensure demo equipment readiness.

Skills

IT Support

Troubleshooting

Customer Service

Communication Skills

AV/Media Setup

Project Management

Education

Bachelor’s Degree

Graduate Degree

Tools

Microsoft 365

Google Workspace

Zoom

MDM

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Specialist Software Operations

Job Number: 23831

Job Location: Nashville, TN

Schedule: 9/80

Clearance: Must Have the Ability to Obtain a DoD Security Clearance

Job Description:

L3Harris is seeking a Software Operations Specialist to support Facility activities. Responsibilities include reviewing and developing information system accreditation/certification documentation, interacting with customers regarding system changes, performing system and network self-inspections, identifying vulnerabilities, and implementing countermeasures. The role also involves program policy management, maintaining security records, and providing assistance on IT and security issues. The specialist reports to the Operations Lead at the site.

Essential Functions:

• Provision, maintain, and troubleshoot laptops, software, and accessories for staff and leadership.
• Support demonstration environments, including setup and AV/media coordination.
• Manage AV/media equipment for meetings and support live events.
• Maintain IT asset inventory.
• Collaborate with sales, media, and other teams to ensure readiness of demo equipment.
• Support software deployment and updates to minimize business disruption.
• Provide support during meetings, demos, and events, on-site or remotely.
• Work with stakeholders to improve IT support processes.
• Serve as liaison between IT and business units for projects and tech needs.
• Stay informed of emerging technologies to enhance customer experiences.
• Support trade shows and customer demonstrations.
• Develop and maintain demo kits for international and domestic activities.
• Coordinate with Field Services for customer deconfliction and handoff.
• Maintain necessary security clearances; up to 10% travel may be required.

Qualifications:

• U.S. Citizenship
• Bachelor’s Degree + 4 years relevant experience OR Graduate Degree + 2 years OR 8 years experience in lieu of degree
• Minimum 4 years in IT support, operations, or AV support
• Strong experience supporting laptops, software, and networks
• Experience with AV/media setup
• Excellent troubleshooting, customer service, and communication skills
• Ability to prioritize multiple projects and work independently

Preferred Skills:

• Experience supporting software teams and demos
• Knowledge of remote support tools, MDM, IT asset management
• Basic networking knowledge
• Familiarity with SaaS platforms (Microsoft 365, Google Workspace, Zoom)
• Ability to support international activities and work in a team environment
• Attention to detail and high accuracy

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L3Harris is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on race, color, religion, gender, age, national origin, or other protected categories. We maintain a drug-free workplace and conduct pre-employment checks. Many positions require the ability to obtain a security clearance, which is limited to U.S. citizens. By applying, you consent to sharing your information for employment considerations.